IT Support Desk Analyst Apprentice (Symbol Consulting)

Manning the support phone lines, providing first-class IT support. Dealing with retail store staff and managers and assisting them with IT/Telecoms first and second-line issues.

Role

  • Logging information on Service Desk software and raising a ticket.
  • Providing updates to customers during ticket progression.
  • Providing first-class support and either taking the issue to resolution or passing it on to the 3rd line support.
  • Accurate document updating.
  • Managing and configuring the installation of software.
  • Managing 3rd party devices such as printers.

Training

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

The role offers long term security and the opportunity to progress into a permanent position.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
ESTIO TRAINING LIMITED
Working Week
Monday to Friday Shifts to be confirmed
Expected Duration
18 Months
Positions Available
1
Closing Date
Monday, 20th May 2024
Start Date
Monday, 27th May 2024

Desired Skills

  • Communication skills
  • Interest in all aspects of IT
  • Customer focussed
  • Confident telephone manner
  • Strong customer service skills
  • Ability to work under pressure
  • Ability to meet deadlines
  • Drive and ambition

Qualifications

  • 5 GCSE's including English and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential)

About the Employer

SYMBOL CONSULTING LIMITED
At Symbol, our strapline, and mission is setting the standard. We have evolved over the past decade into a multi-disciplinary IT service provider and consultancy with a nationwide presence. Encompassing general and specialist remote IT support, engineering, and supplier management, we aim to breathe a breath of fresh air into every engagement we are involved in and go the extra mile. We have an impressive track record with high street retail clients, who entrust Symbol with ensuring stability and continuity of operations whilst helping our stakeholders to stay abreast of market developments and be competitive. Our core values of integrity, honesty and transparency remain at the heart of everything we do, with the assistance of our great people.
Company
SYMBOL CONSULTING LIMITED
Location
12 Lower Ground Floor, York Place, Leeds, England
Employment Type
Advanced Apprenticeship
Salary
£10,296.00
Posted
Company
SYMBOL CONSULTING LIMITED
Location
12 Lower Ground Floor, York Place, Leeds, England
Employment Type
Advanced Apprenticeship
Salary
£10,296.00
Posted