Senior Technical Support and Infrastructure Engineer

Job Title: Senior Technical Support and Infrastructure Engineer

Salary: £36,000 - £40,000 per annum

Location: St Albans

Contract: Permanent, Full Time

Hours: Monday to Friday, 9am – 5.30pm

COMPANY PROFILE

An exciting opportunity has arisen to work for our well-established client based in St Albans, specializing in IT Software solutions. They are currently seeking a dedicated Senior Technical Support and Infrastructure Engineer to join their innovative team.

SKILLS & QUALIFICATIONS

• Exceptional customer focus with the ability to thrive in a fast-paced environment
• Analytical mindset for effective diagnostic and troubleshooting activities
• Proficient verbal and written communication skills in English
• Strong attention to detail and commitment to quality
• Bachelor's degree in IT, computer science, or related fields
• Proven experience in IT infrastructure and security
• Knowledge and proficiency in Virtualization, High Availability, Load Balancing, and Disaster Recovery
• Desirable certifications such as CCNA and CISSP
• Experience in technical documentation

RESPONSIBILITIES

• Design comprehensive end-to-end solution architectures for client implementations
• Provide 2nd and 3rd line support to customers, ensuring timely resolution of issues
• Serve as the expert single point of contact for addressing technical issues, concerns, or queries
• Maintain consistent communication with customers to ensure satisfaction and resolve any issues effectively
• Manage internal IT network and systems, including support for development environments

ADDITIONAL INFORMATION

• 20 days holiday plus bank holidays
• Training provided
• Opportunities for progression
• Parking available

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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