Tech Support Associate - 2nd Line

Job Title: 2nd Line Support Specialist
Location: West London, Central
Salary: £50k
Schedule: Full-time, 5 days a week, 1-2 days a week remote
Are you a skilled 2nd Line Support Specialist with a passion for resolving technical issues? We're seeking a talented individual to join our team onsite in West London. Great opportunity to further your career in a business that will genuinely grow your skills and knowledge.
Role and Responsibilities:

• Provide comprehensive 2nd Line Support, resolving technical issues promptly and efficiently.
• Diagnose and troubleshoot hardware and software problems, ensuring minimal disruption to business operations.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Maintain accurate records of support requests and resolutions.
• Offer technical guidance and assistance to end-users, promoting best practices for IT systems usage.

Requirements:

• Proven experience in a 2nd Line Support role, if you have exposure to Finance or Trading environments that would be a bonus
• In addition, if you have supported either Bloomberg or Thomson Reuters applications that would be an added bonus.
• Strong knowledge of Microsoft Windows and Microsoft 365 operating systems.
• A Proactive "go getter" with excellent communication and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Right to work in the UK.

This is an exciting opportunity to contribute to a dynamic IT environment and make a tangible impact on our organisation's operations. If you're ready to take on a new challenge and thrive in a fast-paced setting, apply now!