Job Vacancy

IT Support Apprentice

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There is an exciting opportunity for a driven individual to develop their career in IT, working as 1st/2nd line support engineer. This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team.

Role

  • Providing 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service
  • Taking ownership of user problems, performing technical diagnosis and fixing issues remotely or scheduling for an on-site engineer
  • Documenting calls on the call ticketing system
  • Following standard help desk procedures & processes

Training

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. 

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Benefits:

  • Onsite parking
  • Good work / life balance
  • Free on-site parking
  • Casual dress code
  • Friendly atmosphere
  • Coffee machine
  • Opportunity for progression in the role 
Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
All details will be confirmed upon interview.
Expected Duration
16 Months
Positions Available
1
Closing Date
Thursday, 6th June 2024
Start Date
Monday, 17th June 2024

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Logical
  • Team working
  • Non judgemental
  • Microsoft Office365 experience

Qualifications

  • any subject -- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
  • English GCSE or equivalent, grade 3+ (D or above) (Essential)
  • Maths GCSE or equivalent, grade 3+ (D or above) (Essential)

About the Employer

TRUSTED IT LTD
Trusted IT is a well-established IT Services and Support company focusing on Microsoft technologies for small and medium businesses. Trusted IT supply out sourced IT support to a large client base, both in the UK and internationally.
Company
TRUSTED IT LTD
Location
THE OLD CORN MILL, NEW ROAD, WHALEY BRIDGE, HIGH PEAK, England
Employment Type
Advanced Apprenticeship
Salary
£16,000.00
Posted
Apply Now
Apply Now
Company
TRUSTED IT LTD
Location
THE OLD CORN MILL, NEW ROAD, WHALEY BRIDGE, HIGH PEAK, England
Employment Type
Advanced Apprenticeship
Salary
£16,000.00
Posted