IT Support Apprentice
Role
- Providing 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service
- Taking ownership of user problems, performing technical diagnosis and fixing issues remotely or scheduling for an on-site engineer
- Documenting calls on the call ticketing system
- Following standard help desk procedures & processes
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
- Onsite parking
- Good work / life balance
- Free on-site parking
- Casual dress code
- Friendly atmosphere
- Coffee machine
- Opportunity for progression in the role
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- All details will be confirmed upon interview.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Thursday, 6th June 2024
- Start Date
- Monday, 17th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Logical
- Team working
- Non judgemental
- Microsoft Office365 experience
Qualifications
- any subject -- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
- Company
- TRUSTED IT LTD
- Location
- THE OLD CORN MILL, NEW ROAD, WHALEY BRIDGE, HIGH PEAK, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000.00
- Posted
- Company
- TRUSTED IT LTD
- Location
- THE OLD CORN MILL, NEW ROAD, WHALEY BRIDGE, HIGH PEAK, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000.00
- Posted