2nd Line Support Engineer

Job Title: 2nd Line IT Support Engineer

Client Overview:

I am recruiting a 2nd Line IT Support Engineer for a key client of mine, they want someone to be able to contribute significantly to delivering exceptional technical services to their external customers. Our client is a leader in providing innovative IT solutions and is committed to offering top-notch customer service. If you're passionate about technology, possess strong problem-solving skills, and thrive in a fast-paced environment, this opportunity is perfect for you.

Role Description:

As a 2nd Line IT Support Engineer, you will play a vital role in ensuring our client's external customers receive prompt and effective technical support. You will collaborate closely with clients to understand their unique needs and deliver customised solutions to enhance their IT infrastructure and operations.

Key Responsibilities:

• Provide timely and professional responses to customer inquiries.
• Diagnose and resolve technical issues related to hardware and software.
• Perform system upgrades, installations, and configurations according to client requirements.
• Work closely with 1st line support to escalate and resolve complex technical issues.
• Offer training and guidance to clients on utilising IT systems efficiently.
• Maintain detailed documentation of support activities, solutions, and best practices.

Requirements:

• Experience with Windows 10 and Windows 11
• Proficiency in Microsoft 365 suite, including Exchange Online, SharePoint Online, and Teams administration.
• Understanding of PowerShell scripting - desirable
• Experience with Windows Server 2016, 2019, and newer versions.
• Familiarity with Microsoft Intune for mobile device management and endpoint security.
• Knowledge of Microsoft Azure services and administration.
• Experience in SharePoint administration.
• Ability to work with cloud-based technologies and implement best practices for scalability, security, and performance.
• Excellent problem-solving skills and the ability to analyse complex technical issues.
• Strong communication skills to interact effectively with clients and internal teams.
• Desirable - Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or similar credentials are highly desirable.

Benefits:

• Competitive compensation based on skills and experience.
• Opportunities for professional growth and career advancement.
• Flexible work arrangements and a supportive work environment.
• Comprehensive health and wellness benefits.
• Engaging projects and exposure to cutting-edge technologies.

How to Apply:

If you are enthusiastic about taking on this exciting role and making a meaningful impact, please apply using the button below.