IT Support Engineer
Job Title: Senior ICT Technician
Duration: Contract until the end of July 2024
Location: Liverpool (4 day a week contract role, fully onsite)
IR35 Status: Inside IR35
Urgency: Immediate start, enhanced DBS required or must be willing to obtain one.
Summary: The Senior ICT Technician will provide customer-focused ICT support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels.
Systems & Facilities:
- Mixed Microsoft and Apple domain
- ~800 HP laptops and MacBooks, 150 desktops, 130 iMacs, 50 servers
- Cisco VOIP phone system
- Classrooms with interactive whiteboards, data projectors, and audio systems
- HP switches throughout LAN infrastructure
- Microsoft Windows 2008 R2, Office, Exchange and SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless catering
Key Responsibilities:
- Provide first and second-line technical support in a Service Desk environment
- Manage incidents assigned to second-line support within agreed SLA
- Escalate unresolved incidents and report third-party service requirements
- Record and update problems in the Service Management Systems (SMS)
- Support Service Manager with status updates and additional duties as required
- Ensure compliance with security requirements and Change Control Procedure
- Monitor call queues and ensure SLA compliance
- Make recommendations for service and performance improvements
Key Requirements:
- Proficiency in Microsoft Desktop Operating Systems and applications
- Knowledge of Active Directory, Group Policy, TCP/IP, DNS, DHCP, and VLANs
- Experience with call management systems and working to SLAs
- At least two years' experience in the education sector
- Mentoring junior staff experience is advantageous
Interpersonal and Communication Skills:
- Excellent verbal and written communication skills
- Ability to communicate technical issues to non-technical staff and students
- Strong customer relations skills
- Proactive and able to work unsupervised
- Willingness to share knowledge and stay updated on new technologies
- Company
- Tank Recruitment
- Location
- Liverpool, Merseyside, United Kingdom
- Employment Type
- Contract
- Posted
- Company
- Tank Recruitment
- Location
- Liverpool, Merseyside, United Kingdom
- Employment Type
- Contract
- Posted