Contact Management Centre Officer Apprenticeship (Kidlington)
Role
- Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding.
- Crime Recording – using our systems to take reports of crime and making sure everything is recorded according to guidelines.
- Working with partner agencies to record other incidents in which the Police play a role.
- Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police.
- Dealing with requests/queries via online platforms
Training
The apprenticeship takes approximately 18 months to achieve. Once complete, you will receive a level 3 apprenticeship qualification in emergency service contact handling.
During the apprenticeship you will receive structured on and off the job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls.
The on and off the job development includes the use of communication systems and software, communication skills, risk assessment and decision making, and technical knowledge and understanding of incidents relevant to policing.
The development is predominately delivered in blocks of learning. The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After this it will be at the location you apply for.
Progression opportunities include:
- Those within the department and control room, such as becoming a supervisor or/and operational manager
- Becoming a Police Officer
- Applying for internal roles within Thames Valley Police
- Apprenticeship Standard
- Emergency contact handler (level 3)
- Training Provider
- THE CHIEF CONSTABLE OF THAMES VALLEY
- Working Week
- 2 earlies, ranging from 07:00 to 17:00. 2 Lates, ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat). 2 Nights, ranging from 21:00 to 07:00.
- Expected Duration
- 18 Months
- Positions Available
- 30
- Closing Date
- Sunday, 5th May 2024
- Start Date
- Monday, 5th August 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Non judgemental
- Patience
Qualifications
- English GCSE or equivalent, grade 4/C (Essential)
- Maths GCSE or equivalent, grade 4/C (Desired)
About the Employer
- Company
- Thames Valley Police
- Location
- Thames Valley Police, Oxford Spires Business Park, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £33,572.58
- Posted
- Company
- Thames Valley Police
- Location
- Thames Valley Police, Oxford Spires Business Park, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £33,572.58
- Posted