Incident & Service Request Manager

IT Incident and Service Request Manager
£60,000-£65,000
City of London

Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for an experienced Infrastructure Manager to lead a small team comprising of offshore and in-house individuals. This is an exciting position working for a rapidly growing organisation who are going through a global transformation programme with significant investment behind them.

Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management.

What we are looking for:

• Extensive ITIL experience
• Experience across broad incident management (not only major incident management) and service request management
• Exceptional communication and stakeholder management skills

What we are offering:

• 26 days holiday with an option to buy an additional 5 days.
• Company sponsored Pension Scheme with a 5% employer contribution.
• Private Healthcare scheme.
• Professional development (company paid qualifications).
• Hybrid working (c. once a week in the office)