IT SUPPORT APPRENTICE
If you are passionate about people and technology, need to be challenged and have a “work hard, play hard” work ethic, then please read on.
Role
Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients.
This position requires clear communication, co-ordination and time management to ensure clients expectations and contractual obligations are maintained.
The ability to work logically and maintain control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations is paramount.
- Delivery of 1st line remote support services to contracted and non-contracted customers
- Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal
- Ensuring all incidents and service requests are logged into ITSM package
- Ensuring all SLA obligations are met in delivery of above services
- Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to appropriate team/s (see latest guidelines)
- Implementation and / or fulfilment of remote service requests and installations when required
- Recommendations of relevant improvements, new technical procedures, products or services to line management
- Running of the “workshop.” This includes reloading of machines operating systems, and hardware diagnostics
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualification
- Career progression opportunities
- Secure a full-time position after successful completion of Apprenticeship
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday to Friday, 9am to 5pm
- Expected Duration
- 18 Months
- Positions Available
- 5
- Closing Date
- Monday, 20th May 2024
- Start Date
- Tuesday, 21st May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
Qualifications
- English GCSE or equivalent, grade 4/C and above (Essential)
- Math GCSE or equivalent, grade 4/C and above (Essential)
About the Employer
UTILIZE PLC
Utilize plc and its group of companies represent a young, dynamic and growing business in which to forge a career. Established in 1997 the company has a strong heritage in delivering industry leading technology services across the South East. Averaging 23% growth year on year, since its inception, Utilize enjoys low staff and customer churn rates coupled with an aggressive acquisition and growth strategy, offering management a challenging and rewarding environment to work in
- Company
- UTILIZE PLC
- Location
- Utilize House, Bentalls, Basildon, Essex, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted
- Company
- UTILIZE PLC
- Location
- Utilize House, Bentalls, Basildon, Essex, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,480.00
- Posted