Technical Account Manager

Technical Account Manager

Northampton (Hybrid)

£27,000 - £33,000

VIQU are seeking a Technical Account Manager to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions.

The successful Technical Account Manager will focus on providing proactive and customer-focused engagement. The Technical Account Manager will oversee a collective inbox for client communication, resolving inquiries, requests, and queries. You will serve as the initial point of contact for their client base, managing all interactions to guarantee swift and proficient resolution.

You should have a minimum of 2 years experience in a customer service role within an IT environment, and preferably experience working in an MSP.

Responsibilities of the Technical Account Manager:

-          Oversee and regulate the collective inbox, monitoring inbound client inquiries, requests, and concerns.

-          Offer swift and polished responses to client inquiries, providing precise guidance and aiding them as required.

-          Coordinate internally to tackle client requests and troubleshoot issues promptly.

-          Elevate intricate matters or requests to higher management or relevant stakeholders as needed.

-          Maintain meticulous records of client engagements and resolutions to ensure transparency and answerability.

-          Collaborate with the Head of Service Delivery to devise and implement superior standards for client support and service delivery.

-          Proactively spot avenues for process enhancement and augmenting the client journey.

-          Engage in training and development activities to improve proficiency in service delivery and client relations.

To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at (url removed).

If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply).

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Technical Account Manager

Northampton (Hybrid)

£27,000 - £33,000