Networking Engineer Apprentice
The individuals we are looking for will be a highly motivated and skilled team player who has experience in a first-line role, ideally within an MSP environment. The role will be interacting with WhiteSpider’s Managed Services customers and requires the candidate to demonstrate outstanding customer relationship skills.
Role
Duties:
- Act as a primary point of contact at the service desk, contributing and collaborating with other team members to help grow and enhance the team’s skills and efficiency
- Maximize customer network performance by monitoring, troubleshooting problems and outages
- Ensuring customer equipment, firewalls, switches, servers, etc are maintained in a timely manner to latest stable versions as per their contracts
- Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access
- Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely from or from customer sites
- Work with SLAs to ensure that we meet business expectations / Communicate early and clearly if these SLAs are expected to be missed
- Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime
- Adhere to both the WS and the customer change management processes
- Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests and problems
- Ensuring all customer and WhiteSpider documentation is kept up to date with changes
Training
Our Network Engineer Level 4 Apprenticeship is perfect for learners who are fresh out of an IT education or already employed in the tech sector and looking to take the next step.
The Network Engineer Level 4 Apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 Apprenticeship programme enables the apprentice to:
- Get equipped with the advanced technical skills needed for the role
- Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
- Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
- Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
- Combine online learning live event training and on-the-job experience to develop real-world skills using cutting-edge technology
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. There is a strong possibility of gaining full-time employment.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
- Free on-site parking
- 10 min walk from Leeds train station
- Casual dress code
- Friendly atmosphere
- Coffee machine
- Apprenticeship Standard
- Network engineer (level 4)
- Training Provider
- QA LIMITED
- Working Week
- All details will be confirmed at interview (TBC)
- Expected Duration
- 18 Months
- Positions Available
- 2
- Closing Date
- Wednesday, 12th June 2024
- Start Date
- Monday, 24th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Non judgemental
- Product Experience using:
- Cisco Switching
- Microsoft Hyper-V
- Cisco ASA and FTD Firewalls
Qualifications
- any 3 subjects GCSE or equivalent, grade 4+ (A*-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
WHITESPIDER ENTERPRISE SERVICES LIMITED
WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support of large scale and complex Software Defined Infrastructure’s. WhiteSpider believes its success is down to its team, and as such skillsets are paramount. Training is something WhiteSpider strongly endorses and will be provided for all of the technologies supported, however, the ability for the analyst to quickly adapt to the first line operational processes and procedures is paramount.
- Company
- WHITESPIDER ENTERPRISE SERVICES LIMITED
- Location
- SUITE 4E FOURTH FLOOR, MARSHA, MARSHALL STREET, HOLBECK, England
Hybrid / WFH Options - Employment Type
- Higher Apprenticeship
- Salary
- £16,000.00
- Posted
- Company
- WHITESPIDER ENTERPRISE SERVICES LIMITED
- Location
- SUITE 4E FOURTH FLOOR, MARSHA, MARSHALL STREET, HOLBECK, England
Hybrid / WFH Options - Employment Type
- Higher Apprenticeship
- Salary
- £16,000.00
- Posted