Facilities Soft Services Manager – (Community)

Job description

Job responsibilities

The post holder will be a Senior member of the West Suffolk NHS Foundation Trust, Estates & Facilities Soft Services team, with responsibility for the leadership and management of the following services at Newmarket Community Hospital.

Portering

Domestic cleaning services

Catering services

The post holder will also manage the Community Facilities (soft services), provision at various locations including but not limited to (List is not exhaustive and may change).

Brandon

Mildenhall

Haverhill

Woodbridge

Bury St Edmunds

Sudbury

Glemsford

The post holder has leadership, managerial and professional responsibility for the above services and sites on behalf of the Trust including the line management responsibility for the Facilities staff located at those locations.

The post holder will manage and undertake reviews as appropriate of services provide by external contractors undertaking the reviews of Service Level Agreement (SLA). Working closely with the Trust Contract Management Officer.

The post holder will be responsible for ensuring the Community Facilities services and associated facilities staff are effectively resourced, have clear policies to deliver a high quality, safe service with robust governance to give assurance from Ward to Board in respect of national standards and statutory compliance.

The post holder will act as the Trusts expert in regards to the soft services provision for these areas, and in doing so provide specialist and professional expertise to clinicians, senior managers, and other staff throughout the Trust.

The post holder will formulate and deliver operational objectives for areas of responsibility whilst ensuring the provision of a comprehensive and efficient service working on behalf of patients, visitors, and staff.

The post holder will be expected to lead changes in the delivery of those services/departments for which responsibility is held and in do so identify and implement innovative solutions that support the Trusts Objectives.

Accountable for the delivery against Key Performance Indicators (KPIs), service developments and support the departments Business Plan. Lead on the provision of services to sustain future strategies and development for those areas of responsibility.

Responsible for resource management to specified targets and standards in line with the Trusts business plan and national targets.

Responsible for compliance with the following NHS standards - National Standards of Healthcare Cleanliness 2021. National Standards for Healthcare Food and Drink 2022

Support the Head of Facilities as part of the Senior Soft Services Management Team.

Person Specification

Education & Qualifications

• Recognised Professional Qualification in a discipline that sits within the service line (e.g. Domestic services, hotel services)
• Educated to or experience equivalent to Masters level in an Estates and Facilities Discipline principally soft facilities management
• Evidence of Continuous Professional Development

• British Institute of Facilities Management (BIFM) or similar

Experience & Knowledge

• Successful track record of working in an Estates & Facilities role within an environment of comparable scale and complexity
• Extensive specialist knowledge in a Facilities Discipline
• Experience of Line Management of Diverse Staff Groups
• Experience of leading in Soft-Facilities Management
• Experience of delivering value for money / efficiency related changes
• Successful track record of working in high performing teams, delivering challenging targets and achieving results.
• The ability to demonstrate knowledge across the Soft Services portfolio

• Be conversant with relevant Standards (Cleaning, Catering, Security)
• Experience/knowledge of working in a health service environment.

Skills & Abilities

• Effective interpersonal & communication skills.
• Excellent report writing skills.
• The ability to lead change where required
• Able to work with groups and multi-disciplinary teams across the organisation and lead where appropriate.
• The ability to lead the service when representing the Trust internally and externally
• Attention to detail and achieve high level of accuracy
• Organised approach to work.
• Ability to work on own initiative and within a team
• Commitment to staff development
• Ability to develop and implement solutions to address problems
• Ability to collate, interpret information and implement agreed policies & procedures
• PC literate with office and design packages i.e. Auto-cad.
• Ability to plan and prioritise workload

Personal Qualities

• Ability to inspire and enthuse others
• Dedicated and committed
• Demonstrable leadership qualities
• Flexible approach to working hours/duties
• Patient and Quality focused
• Professional approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

Newmarket Hospital

Exning Road

Newmarekt

CB8 7JG

https://www.wsh.nhs.uk