Receptionist/Administrator
Job summary
Assisting patients in accessing the appropriate service or healthcare professional in a courteous, kind, efficient and effective way both on the telephone and face to face. The successful applicant should have the ability to work as part of the Reception Team in a calm, positive and supportive manner. A working understanding of IT and a knowledge of Microsoft Word and Excel is required. Confidentiality is a necessity at all times. The ability to remain calm in stressful situations.
Main duties of the job
You will need strong communication skills, the ability to multi-task, and good keyboard skills. To be compassionate, understanding and to remain calm under pressure is essential. A knowledge of EMIS Web/Docman/AccuRX would also be useful, but not essential as training will be provided.
Your role as a Receptionist will be complemented by a team of enthusiastic, multi-disciplinary and friendly staff. We require a Medical Receptionist with initiative, drive, interpersonal skills, administration and IT skills.
Previous reception/administration and/or customer services skills are desirable.
You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.
Flexibility to cover for colleagues for holidays and sickness absence is also required.
About us
We are a large, busy, well established and progressive, NHS General Practice. We are also a GP Training Practice and have Trainee GPs working with us.
We have an excellent, friendly, self-motivated, positive team of reception, administration and secretarial staff, who work alongside the Clinical and Management Teams.
The Surgery is based within walking distance of the Town Centre and Railway Station and the M1 and M6 motorway junctions are nearby giving excellent transport links for those looking to commute. We welcome informal visits and these can be arranged via Sara Marles Assistant Practice Manager or Sue Connelly Reception Manager.
Job description
Job responsibilities
The purpose of the role is to:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of reception/administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team when required. Good computer skills and keyboard skills are required
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Maintaining patient records and upholding confidentiality
- Emailing, scanning, and coding clinical correspondence
- Processing prescription requests in a timely manner
- Taking part in all mandatory training, education and development
Person Specification
Qualifications
- Good standard of general education
- Computer Literate with a knowledge of Microsoft Word and Outlook
- NVQ 2 or above in Customer Service or Health and Social Care desirable but not essential.
Experience
- Excellent customer service skills, with the ability to communicate with a wide range of people in a kind, professional and caring manner.
- Practical experience of working with others as part of a team and the ability to work on own initiative, in a busy environment.
- To work with a positive attitude effectively within processes and procedures.
- Computer literate, with an experience of Microsoft Word and outlook.
- A willingness to learn and progress with a 'can do' attitude.
- Experience of working within a General Practice or a healthcare setting.
- Experience of answering telephone calls in a high call volume.
- Experience of working with members of the public in a busy environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Whitehall Medical Practice
Address
Whitehall Medical Practice
Lower Hillmorton Road
Rugby
Warwickshire
CV21 3AQ
https://whitehallmed.co.uk/
- Company
- Whitehall Medical Practice
- Location
- Rugby, United Kingdom CV21 3AQ
- Employment Type
- Permanent
- Salary
- Negotiable
- Posted
- Company
- Whitehall Medical Practice
- Location
- Rugby, United Kingdom CV21 3AQ
- Employment Type
- Permanent
- Salary
- Negotiable
- Posted