Job Vacancy

Information Communications Technician (Support Technician) Apprentice

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As an IT Apprentice, you will have the opportunity to gain knowledge and experience across a variety of areas within the business. This includes: onsite support of clients, support of the helpdesk function, and basic project support. As a result, you will learn aspects of IT covering software and hardware support, installation and project work.

Role

Onsite Support and Installation:

• Assisting with onsite hardware installations
• Supporting onboarding projects
• Setting up laptops and desktops and hardware
• Testing the effective working of onboarded client’s equipment

Helpdesk Support and Administration:

• Answering helpdesk calls and logging support tickets
• Assisting with troubleshooting issues
• Directing unresolved issues to the next level of support.
• Researching of new technologies
• Any ad hoc duties given by other members of the team

Training

  • Information Communications Technician (L3) Apprenticeship Standard
  • BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
  • BTEC Level 3 Diploma in ICT Systems and Principles

Training will take place as a mixture of within the workplace and through remote delivery of teaching.

You will be provided with one day a week in order to focus on your apprenticeship duties, e.g. producing evidence for your portfolio.

To transitition into a qualified member of the team, with the potential to undertake further qualifications towards CPD as you progress through your career.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
TRAINPLUS LTD
Working Week
Monday to Friday 9am to 5pm.
Expected Duration
18 Months
Positions Available
2
Closing Date
Friday, 31st May 2024
Start Date
Monday, 3rd June 2024

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Patience
  • Ability to work under pressure

Qualifications

  • Any Subject GCSE or equivalent, grade C/4 or above (Essential)
  • English GCSE or equivalent, grade D/3 or above (Essential)
  • Maths GCSE or equivalent, grade D/3 or above (Essential)

About the Employer

ZHERO LIMITED
Zhero is an established international IT Managed Services and System Infrastructure provider who is offering an IT apprenticeship position, operating from our London office.
Company
ZHERO LIMITED
Location
LASER HOUSE, 132-140 GOSWELL ROAD, LONDON, England
Employment Type
Advanced Apprenticeship
Salary
£12,480.00
Posted
Apply Now
Apply Now
Company
ZHERO LIMITED
Location
LASER HOUSE, 132-140 GOSWELL ROAD, LONDON, England
Employment Type
Advanced Apprenticeship
Salary
£12,480.00
Posted