IT Support Technician Apprentice
Role
Responsibility and duties: [will include but not be limited to:]
- Diagnosing, Troubleshooting, testing, repairing, and servicing hardware, networks, and phones
- Maintain a documentation library for the customers applications and bespoke infrastructure for use by the service desk teams
- Make and take phone calls to provide customer service
- Attend one-to-ones to provide clear feedback to allow personal development
- Assisting in project implementation, delivery, and overflow
- Auditing clients for gap analysis, sales opportunities and last best known good standardisation
Training
Apprentices will be working towards the Information Communications Technician level 3 apprenticeship standard, including Functional Skills in maths and English if required. This will be undertaken through the adapted Azure Cloud programme, delivery method and location to be confirmed.
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
LMS Group has recently been acquired by Zenzero and is growing, fast, and expanding into new areas. Our philosophy is to promote from within to provide the right individuals with the opportunity to grow with the Company.
Benefits:
- Increasing holiday with length of service
- Flexible Childcare policy
- Microsoft surface laptop
- Free uniform
- Mileage allowance
- Birthday & length of service rewards
- Flexible working
- Referral bonus scheme
- Regular funded social events
- Funded x-mas party
- Lunchtime activities- bar billiards, pool
- Overall fun environment
- Tiered pension scheme
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts will be confirmed upon interview.
- Expected Duration
- 16 Months
- Positions Available
- 2
- Closing Date
- Monday, 20th May 2024
- Start Date
- Monday, 3rd June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Non judgemental
- Experience with Windows 365
Qualifications
- any subject --- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
- Company
- ZenZero
- Location
- LAKESIDE HOUSE, QUARRY LANE, CHICHESTER, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,520.00
- Posted
- Company
- ZenZero
- Location
- LAKESIDE HOUSE, QUARRY LANE, CHICHESTER, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,520.00
- Posted