IT Support Administrator

Job Title: IT Support Specialist

Purpose of the Role: As an IT Support Specialist, you'll be at the forefront of ensuring the smooth functioning of our IT systems and infrastructure. Your primary responsibility will be to provide hands-on support to our UK team, managing desk setups, machine replacements, and assisting with office transitions. Promptly addressing IT support tickets and offering remote assistance to satellite offices and home-based workers will also be crucial. This role will be based in Essex, with occasional travel to remote sites as required.

Key Responsibilities:

• Collaborate closely with the UK team to deliver 1st and 2nd line IT support.
• Coordinate desk setups, machine replacements, and office relocations.
• Efficiently manage IT support tickets, prioritizing and resolving issues in a timely manner.
• Extend remote support to satellite offices and home-based employees.
• Provide on-site IT assistance in Essex.
• Produce comprehensive reports for both the IT team and internal stakeholders.
• Actively contribute to assigned IT projects.
  
  

Capability Profile: Skills (Essential/Desirable):

• Strong organizational skills.
• Attention to detail.
• Excellent communication skills across various mediums.
• Self-motivation and adeptness in multitasking.
• Ability to engage with users at all organizational levels.
• Thrives in a dynamic team environment.
• Proficient in 1st/2nd line support within contemporary Windows environments.
  
  

Experience (Essential/Desirable):

• Exposure to Hosted Telephone Systems.
• Familiarity with MS SQL and Office 365 administration.
  
  

Seize the opportunity to join our team and play a pivotal role in our IT operations. Apply now to be a valued member of our collaborative environment!