Executive Team with administrative duties. General office management and administration. Managing contractors. Bookkeeping. Supporting the HR function including onboarding. Timesheet billing. Managing and updating CRM system (Salesforce) Manage team performance and organisational procedures. Responsible for Health and Safety, implementing and updating the manuals. Listening to colleagues to remove or adjust more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
GCS Ltd
JOB TITLE: MS CRM Support Analyst Type: Permanent Job Purpose: We are looking for an experienced Microsoft Dynamics CRM Support Analyst with a proven track record in delivering 1st line support. Your primary focus will be to work as part of a technical team. This position is responsible for providing … and will be a key part of the business and wider technology team. Primary Tasks- * Provide helpdesk services to both our clients and the CRM team * Manage and progress client support calls * Document clearly problem description, each activity and solution in the helpdesk for each case * Perform in-depth analysis … of customer issues to determine causes and solutions * Communicate the status of issues to clients and to the CRM team management * Identify high priority customer issues and escalate to management * Act as a point of contact for client training needs whilst identifying new business opportunities for the relationship team. * Support more »
IT Infrastrucutre Operations Performance Manager - ITIL - OSS/BSS/CRM - 6 month contract Reading (2 days/week in office) Role: Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met … Helix, Splunk etc People management experience - managing a diverse team Knowing the IT estate/strong IT architecture - knowledge of OSS/BSS/CRM/ORM which supports apps and websites ITIL Experience of working with and influencing various levels of management, building relationships and influence across teams and more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Project People
We are looking for an experienced data driven Performance Operations Manager with a good knowledge of the IT estate - OSS/BSS/CRM/ORM that supports websites and apps. Also required is some management experience as it will be managing a small team of people. This is for … and effectiveness. What experience is needed A solid technical background with applications and infrastructure Good knowledge of an IT estate - OSS/BSS/CRM/ORM that supports websites and apps Experience of toolsets for data driven operations - i.e. writing reports/dashboards using the technical stack Ability to more »
