Head of Production Support - Inside IR35 - 6mths
City of London, London, United Kingdom
SR2
running of support activities is efficient and minimizes disruption to customers and clients. The development and presentation of key KPI and KCIs to drive governance across Service Management practices which will help identify themes and read across activities to drive down incidents and increase stability. Chair and manage incident … review meetings, data governance reviews sessions and production reviews with key business stakeholders. Manage and be accountable for a global team of Service Quality managers/Release Managers ensuring best in class service is provided in line with ITIL principles. Ensure that high quality production metrics are delivered more »
Employment Type: Contract
Rate: £665 - £690/day
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