5 of 5 Contract Service Management Jobs in the East of England

Service Desk Analyst Stevenage | On-site | £180+ per day | Active SC Required A great opportunity has become available for an experienced Service Desk Analyst to join a high-profile organisation in Stevenage. This is a fully on-site role, supporting a busy technical environment and ensuring users receive … professional and efficient service. Your responsibilities will include: Providing 1st-line support to users across the site Logging all calls accurately within the service management system Triaging incidents and service requests to determine priority and required action Escalating issues to 2nd-line or specialist teams when appropriate ...

support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. Must … working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). Experience working in multi-site field service roles. ...

Siemens EDA, Opscenter, and SAP S/4HANA. Experience deploying and managing PLM solutions in Azure Cloud environments. Proficiency in Windows command prompt and service management. Experience in remote collaboration and screen sharing for technical troubleshooting. Ability to work in a fast-paced, multi-vendor environment. Excellent communication ...

build, and maintain interactive dashboards and reports using the Qlik suite, delivering actionable insights across multiple business areas. Oversee Qlik architecture, platform support, and service management, ensuring the smooth running of analytics platforms. Collaborate with stakeholders to understand business needs, identify data sources, and provide data-driven recommendations. … range of formal courses and open learning resources. Entry into the company annual bonus scheme. Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days. A Celebration Day in addition to public holidays that people can use to celebrate ...

Overview Ref: (phone number removed) 2nd line Support/Level 2 Service Desk Analyst/On-site Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests … contribute to small projects that make a big difference. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management. ...