IT Helpdesk
- Hiring Organisation
- Interaction Recruitment
- Location
- Peterborough, Yaxley, Cambridgeshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £14.00 - £18.00/hour
Helpdesk Support Specialist will be the first point of contact for IT-related inquiries and will ensure a high level of customer service and problem resolution for all IT-related requests. Responsibilities: Helpdesk Support: Receive and respond to IT-related inquiries from end-users through various communication channels (phone … software issues for computer systems, printers, mobile devices, and other peripherals. Provide technical assistance for software applications and recommend solutions to resolve problems. Incident Management: Log and track all support incidents and service requests using the IT ticketing system. Prioritize and manage multiple support requests to ensure timely ...