SC Cleared Desktop support
Edinburgh, Midlothian, Scotland, United Kingdom
Global Technology Solutions Ltd
Security Clearance Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel … technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for Incident ticket handling, escalation and problem diagnosis Desktop/Laptop/VDI build, configuration and deployment to end users Assist with software installation/deployment Assist with Smarthphone deployments Secondary role requirements … Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation/upgrade/break fix for desktop, laptop, and server Smarthpone support Assisting with customer projects Create and update procedural documentation Basic telephony support and cable patching Provide more »
Employment Type: Contract
Posted: