1 to 2 of 2 Contract Systems Management Server (SMS) Jobs in England

customer-focused ICT support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels. Systems & Facilities: Mixed Microsoft and Apple domain ~800 HP laptops and MacBooks, 150 desktops, 130 iMacs, 50 servers Cisco VOIP phone system Classrooms with interactive … whiteboards, data projectors, and audio systems HP switches throughout LAN infrastructure Microsoft Windows 2008 R2, Office, Exchange and SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless catering Key Responsibilities: Provide first and second-line technical support in a Service Desk environment Manage incidents assigned … agreed SLA Escalate unresolved incidents and report third-party service requirements Record and update problems in the Service Management Systems (SMS) Support Service Manager with status updates and additional duties as required Ensure compliance with security requirements and Change Control Procedure Monitor call queues and ensure more »

busy and dynamic ICT team in the role of a Support Technician. This team supports many aspects of Trust clinical and non-clinical systems & hardware within North Tees & Hartlepool NHS Foundation Trust. This role is a full time post working 37.5 hours per week, as well as participating … out of hours on call rota The ideal candidate would have a good knowledge across a broad range of ICT Applications and operating systems including, but not limited to, Microsoft Windows, Active Directory, PDQ, SCCM, RDP, DameWare NB: In regards to base, North Tees or Hartlepool site is … devices, their associated software applications and their peripheral equipment To provide a 1st & 2nd line fault fix service for ICT software and hardware using SMS remote control software and as a roaming field engineer. Person Specification Experience Essential Competent in Microsoft Windows Operating Systems Desirable Knowledge of Clinical more »