Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Oliver Bernard Ltd
Atlassian App SupportEngineer - £500+ per day We're seeking an experienced Atlassian SupportEngineer for a government project. You must have ACTIVE SC Clearance and be willing to go through DV clearance vetting. This is an initial 12 month contract, inside IR35 and paying … Confluence knowledge - a true Subject Matter Expert Data Centre upgrade experience Excellent communication skills Current ACTIVE SC clearance Good knowledge of technical, customer-focussed, supportmore »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Oliver Bernard Ltd
Atlassian App SupportEngineer - £500+ per day We're seeking an experienced Atlassian SupportEngineer for a government project. You must have ACTIVE SC Clearance and be willing to go through DV clearance vetting. This is an initial 12 month contract, inside IR35 and paying more »
Glasgow, Glasgow City, City of Glasgow, United Kingdom
Nine Twenty
Please note that this role is an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide … high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to more »