1 to 1 of 1 Contract Customer Service Jobs in Guildford

leaders and management as appropriate. Monitor the Cloud system and proactively investigate performance issues to avoid problems before they are reported by customers. Ensure customer success through the system and also being aware of all products to advise customers on how we can support them with all the group … services. Log bugs with Development and manage customer expectations regarding delivery of fixes Perform customer call backs and monitor calls through to resolution Actively manage customer satisfaction and provide timely updates on call progress Pursue system traces or queries concerning customer databases in order to gather … smoothly. Experience and Skills Requirements Candidates will preferably be educated to Degree level or have good A level qualifications Experience of working in a customer facing or customer service role would be beneficial Proven technical application support experience is required Experience of troubleshooting and service support more »