1 to 1 of 1 Contract Management Information System Jobs in Guildford

month, fixed term contract. Key Responsibilities: Investigate and resolve reported issues Log, prioritise and keep issues up to date on the issues tracking system, ensuring that you work to ITIL standards. Work with customers in reproducing issues in order to find resolution as thoroughly and quickly as possible Research … issues and interrogate support materials and documentation to source solutions Escalate issues to team leaders and management as appropriate. Monitor the Cloud system and proactively investigate performance issues to avoid problems before they are reported by customers. Ensure customer success through the system and also being … of fixes Perform customer call backs and monitor calls through to resolution Actively manage customer satisfaction and provide timely updates on call progress Pursue system traces or queries concerning customer databases in order to gather enough information to be able to triage calls Assist in the smooth more »