Alexander Mann Solutions - Public Sector Resourcing
prior experience in 'Changing and Improving' a service and in 'Managing a Quality Service'. Have certification to a Service Management Framework qualification (above ITIL Foundation) and experience in how to implement the framework into numerous environments. At this level, you will: manage across fully functioning multi-sourced service support … commitment and engagement. representing the IT service management function and act as an escalation point for business stakeholders. Essential to have some form of ITIL v4 certification, preferably including either - ITIL v4 - Create, Deliver & Support and/or ITIL v4 - Direct, Plan & Improve. It is desirable to hold a higher … ITIL certification level of either 'Practice Manager' or 'Managing Professional'. more »
professional and assertive manner. o Communicate and collaborate with Business & Operational Teams o Mainframe Batch Workload Problem escalations (internal and vendor support) o Follow ITIL Business processes, Change, Incident, Problem and Root Cause Analysis processes. o Manage Mainframe Scheduling tools in line with security, compliance, and policies, using standard tools … I-Dash Changeman JCLPREP Control-M Splunk dashboards Experience of MS Office Knowledge of basic CA7 operations File transfer basic knowledge. Knowledge of ServiceNow ITIL Processes Agile Concepts Education/Experience Graduate or Equivalent education in a computing relevant subject At least 4 years working within a complex Mainframe environment. more »
technical and business meetings Collaborate closely with both business and operational teams Escalate workload issues internally and to vendors if necessary Follow Experian's ITIL processes (Change, Incident, Problem & Root Cause Analysis) Manage scheduling tools (CyberArk, ServiceNow) with security and compliance a top priority Potential for on-call support for … M, You're a whizz with Microsoft Office A basic understanding of how CA7 works Knowledge of file transfer procedures Familiarity with ServiceNow and ITIL processes An understanding of Agile concepts We offer a competitive daily rate of £500 - £515 (inside IR35). more »
coach developers and administrators as required. Serve as a point of escalation on critical and complex incident troubleshooting. Core understanding of Agile Methodology and ITIL based processes If you are interested in this position and would like to learn more, please send through your CV and we will get in more »
coach developers and administrators as required. Serve as a point of escalation on critical and complex incident troubleshooting. Core understanding of Agile Methodology and ITIL based processes more »
At Peregrine, We're proud to be recruiting on behalf of our clients, an excellent opportunity has airsen to work as a change manager on a perm basis. This is an exciting an opportunity to work at the heart of more »
City of London, London, United Kingdom Hybrid / WFH Options
Randstad Technologies Recruitment
of experience in a similar role Technical expertise in Cisco products. Ability to debug complex network problems and drive large account network problem resolution. ITIL Qualified This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV to khushboo. pandey @ (url more »
actively work through the prioritised incident backlog together with end client. - Working collaboratively with end client using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. - Responding to incidents as per client Incident Management processes. - Management of the services using standard service more »
to problems to ensure consistent delivery of high quality services Ideally experience of working within both a Dev/Ops environment and working within ITIL aligned environment with a strong understanding of change management and governance If you feel that you fit the above criteria and you have relevant experience more »
to problems to ensure consistent delivery of high-quality services. Ideally experience of working within both a Dev/Ops environment and working within ITIL aligned environment with a strong understanding of change management and governance. If this sounds good to you please apply for immediate contact or call Inesa more »
s Services. Experience of working within system analysis and design Ideally experience of working within both a Dev/Ops environment and working within ITIL aligned environment What's on offer: Salary: £300-£400+ per day, Inside IR35 *negotiable based on experience *please submit your CV with the rate you more »
Camden, London, Camden Town, United Kingdom Hybrid / WFH Options
Novax Recruitment Ltd
to problems to ensure consistent delivery of high-quality services. Ideally experience of working within both a Dev/Ops environment and working within ITIL aligned environment with a strong understanding of change management and governance. Please submit your application via the contact details provided and you will be contacted more »
Camden, London, Camden Town, United Kingdom Hybrid / WFH Options
AKTON Resourcing Ltd
Children Services. Proficient in system analysis and design, capable of offering recommendations and solutions to enhance service delivery. Familiarity with Dev/Ops and ITIL-aligned environments, including a strong grasp of change management and governance. Position 2: Senior Application Analyst - Mosaic Job Responsibilities: Support and develop Mosaic systems to … care systems. Proficient in system analysis and design, capable of offering recommendations and solutions to improve service delivery. Familiarity with Dev/Ops and ITIL-aligned environments, including a strong grasp of change management and governance. If you are a dedicated professional with a passion for improving public services and more »
and be accountable for a global team of Service Quality managers/Release Managers ensuring best in class service is provided in line with ITIL principles. Ensure that high quality production metrics are delivered to all key stakeholders and that areas of focus are highlighted to ensure continual improvement and more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
Platform services and infrastructure and may additionally be asked to join the formal Out of Hours support rota. Understanding of and working to the ITIL framework is essential. Skills required: Citrix Knowledge: In-depth understanding of Citrix products including XenApp, XenDesktop, NetScaler, and Citrix Virtual Apps and Desktops. Maintain and more »
service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience If you are interested in finding out more regarding this Service Architect contact role, please apply here. Service Architect - Senior more »
delivery setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and/or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment. Essential skills: ** Must be a UK National with … years residency ** Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. ITIL Certification and ITIL Service Transition-certified (Nice to Have). Experience in Service Management concepts and ability to apply these in a Service Transition context. more »
/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure more »
Required skills: Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. - ITIL Certification and ITIL Service Transition-certified (Nice to Have). - Experience in Service Management concepts and ability to apply these in a Service Transition context. more »
remotely and has been determined inside IR35. Skills & Experience needed: Frequent and recent experience working in the retail/e-commerce sector TOGAF and ITIL methodolgy experience Strong stakeholder management skills Self sufficient and proven to meet tight deadlines. If interested and available within the next 4 weeks, please apply more »
Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service Designer will be tasked with redesigning service management … others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL- Essential Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end more »
