Job Title: Service Assurance Analyst Location: Manchester Salary: £75,000 per annum Contract Type: 2 Year FTC Our client, a leading organisation in the education industry, is seeking a dedicated Service Assurance Analyst to join their team. Coordinating all Service Design and Transition activities, ensuring adherence to … the organisation's IT Services Strategy. Collaborating closely with Project Teams, Workstream Leads, and the Service Assurance Management Teams to capture Service Design and Transition requirements. Developing Service Design and Transition Packages, Service Introduction Plans, and operational readiness material to facilitate a smooth transition into all … IT functions. Ensuring compliance with key ITIL processes related to Service Design and Transition. Assessing Solution Designs and Project Initiation documentation to ensure that new and changed services meet the organisation's standards. Establishing and maintaining key stakeholder relationships, managing expectations, and promoting effective communication. Key Requirements: Previous relevant more »
required or must be willing to obtain one. Summary: The Senior ICT Technician will provide customer-focused ICT support services. This role involves maintaining servicedelivery standards and providing hardware and software support to ensure high service levels. Systems & Facilities: Mixed Microsoft and Apple domain ~800 HP … SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless catering Key Responsibilities: Provide first and second-line technical support in a Service Desk environment Manage incidents assigned to second-line support within agreed SLA Escalate unresolved incidents and report third-party service requirements Record and … update problems in the Service Management Systems (SMS) Support Service Manager with status updates and additional duties as required Ensure compliance with security requirements and Change Control Procedure Monitor call queues and ensure SLA compliance Make recommendations for service and performance improvements Key Requirements: Proficiency in Microsoft more »
our organisation's services for children and families. To provide high quality information and intelligence, and carry out high quality research for senior and service managers, and elected members to inform and influence decision making. To work with elected members, managers, planners and commissioners to understand the Council's … to shape Council policy and strategy, the commissioning of services, the design and re-design of services and support continuous improvement of corporate and service performance. Key Responsibilities: Collaborate with internal teams and external partners to gather data and insights related to children services delivery, outcomes, and impact. … Analyse complex data sets to identify trends, patterns, and opportunities for improvement in servicedelivery and outcomes. Carry out high quality research and deliver high quality information and intelligence on health, wealth, crime, economy, poverty, housing demography etc of Cumbria, its people and places. To work with elected more »
locality hub leads in terms of locality training hub development To work with all stakeholders within the localities, ICB and Northwest Region to ensure delivery of training hub programmes in an inclusive and collaborative way To represent the L&SC PCTH at local, ICB, regional and national meetings To … deputise for the Strategic Lead when required To support the development of governance, policies and procedures To support the delivery and development of educational and workforce developmental programmes at ICB level To oversee and ensure appropriate budget management for specific programmes of work Keep abreast of national and regional … North West Leadership Academy (NWLA) Health & Social Care Professional regulatory and professional bodies Requirements for the role Background in Health & Social Care Experience of service improvement methodology, including project management Experience of education & training servicedelivery Experience of multi-disciplinary team working and cross organisational working Job more »
