1 to 2 of 2 Contract CRM Jobs in Reading with Remote Work Options

JOB TITLE: MS CRM Support Analyst Type: Permanent Job Purpose: We are looking for an experienced Microsoft Dynamics CRM Support Analyst with a proven track record in delivering 1st line support. Your primary focus will be to work as part of a technical team. This position is responsible for providing … and will be a key part of the business and wider technology team. Primary Tasks- * Provide helpdesk services to both our clients and the CRM team * Manage and progress client support calls * Document clearly problem description, each activity and solution in the helpdesk for each case * Perform in-depth analysis … of customer issues to determine causes and solutions * Communicate the status of issues to clients and to the CRM team management * Identify high priority customer issues and escalate to management * Act as a point of contact for client training needs whilst identifying new business opportunities for the relationship team. * Support more »

We are looking for an experienced data driven Performance Operations Manager with a good knowledge of the IT estate - OSS/BSS/CRM/ORM that supports websites and apps. Also required is some management experience as it will be managing a small team of people. This is for … and effectiveness. What experience is needed A solid technical background with applications and infrastructure Good knowledge of an IT estate - OSS/BSS/CRM/ORM that supports websites and apps Experience of toolsets for data driven operations - i.e. writing reports/dashboards using the technical stack Ability to more »