1 to 3 of 3 Contract Service Delivery Jobs in Scotland

site 5 days a week, Monday through to Friday, with scope for out of hours support, you will be responsible for planning and guiding Service delivery, achieving required service levels and customer satisfaction. You will aspire to deliver impeccable service and controls costs. Key Accountabilities Customer … Relations. Establishes relationships with customers and a range of managers. Service Delivery. Using strengths of team to achieve effective and efficient delivery of service. Ensure the delivery of Services to meet SLAs as a minimum. Awareness of Military Contract, amendments where necessary. Service Management Reviews - every … where applicable. Monitor progress of fix. Attend customer daily briefing(s) and feedback/assist with any issues that arise from this meeting. Attend service management calls and report on asset status. Manage own and central asset registers. Manage own workload and support that of other team members. Provide more »

this reason, we are only able to progress with applications from British nationals. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and … technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. more »