will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions … future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes … and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, ProblemManagement and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Circle Group
standards in environment, safety, health, security, and quality, and exhibit strong teamwork skills. Additional accountabilities may be defined and assigned through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as documented in the company management system. Deliver resilient, cost-effective … and highly available infrastructure for business operations, enabling the deployment, management, and maintenance of hosted services. Oversee the daily sustainment of Infrastructure Systems, ensuring effective planning, end-user impact assessment, change management, and problemmanagement to meet deadlines, budgets, and service levels. Diagnose and resolve issues more »
security, and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Deliver Technical … services can be deployed, managed, and maintained. To manage the day-to-day sustainment of Infrastructure Systems, ensuring that planning, end-user impact, change management and problemmanagement are properly addressed and monitored to ensure that deadlines, budgets, and service levels are met, and results delivered. Be more »
security, and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Deliver Technical … services can be deployed, managed, and maintained. To manage the day-to-day sustainment of Infrastructure Systems, ensuring that planning, end-user impact, change management and problemmanagement are properly addressed and monitored to ensure that deadlines, budgets, and service levels are met, and results delivered. Be more »
