Cardiff, Butetown Community, South Glamorgan, United Kingdom Hybrid / WFH Options
IntaPeople
. Technical Competencies: Cisco: CCNP (Qualification Preferred), ISE, ACI, Meraki, Firepower Fortinet: SD-WAN Palo Alto ZScaler or Similar SSE/SASE F5 (LTM) Microsoft Azure Core Competencies: Service-Oriented: Providing first-class service for task resolutions Innovation: Implementing new technologies, frameworks, and approaches Documentation: Producing quality and coherent more »
in Trac. Person Specification Qualifications Essential Educated to Diploma level in an IT related subject or equivalent experience ECDL or equivalent experience in supporting Microsoft Desktop applications Desirable CompTIA A+ Hardware or equivalent CompTIA A+ Software or equivalent Microsoft Certified Desktop Support Technician (MCDST) ITIL Foundation qualification or … Experience Essential Experience in 1st line support role Experience of implementation and support of computer systems, software and networks Operating systems including all current Microsoft Desktop OS (Windows 10/11) Sufficient knowledge of computer hardware to support fault diagnosis to component level Microsoft Office Suites TCPIP Desktop more »
fault investigation tasks based on agreed processes and procedures or providing recommendations and proposed changes for service improvement. Apply advanced keyboard skills with using Microsoft Office, Teams, and Visio. Ability to utilise remote support applications for day-to-day support services. Supporting the installation or replacement of equipment which more »
