1 to 1 of 1 Contract Customer Experience Jobs in the South West

Customer Journey Manager/Product Owner sought by leading financial services organisation based in Bristol. **Inside Ir35 - Umbrella - 2 days a week onsite** The customer journey manager is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs … of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness. This will be achieved through collaborating with colleagues in Product, Design and Engineering to ensure the intended user experience … represented. Specific Accountabilities: Independently understands end to end journey Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey Works with limited supervision and lead on creating Customer Journey and process maps (e.g. Visio). Optimise Continually evaluates the effectiveness of more »