1 to 1 of 1 Contract Service Catalogue Jobs in the South West

iO are seeking a Senior Service Manager to support MODCloud customers and manage the incident process. This role combines business analysis, customer relationship management, and basic cloud technology understanding, focusing on MODCloud-specific configurations. Start: ASAP Location: Corsham, 3 day a week on-site Rate: Up to … months (with high likely of extension) *Due to the nature of the project, this role requires active SC Clearance* Responsibilities: - Collaborate with Service Analysts to enhance current processes (Incident Management, Request Fulfillment, Change Control). - Align project milestones and objectives with JIRA Service Management. - Develop and … Management. - Understanding of core ITIL processes. - Strong understanding of Agile; DevOps knowledge is a plus. - Previous experience in Incident Management, Service Catalogue Management, Service Acceptance, Relationship Management, Business Analysis, and Requirements Definition and Management. *Due to the nature of the project, this role requires more »