2 of 2 Contract Microsoft Jobs in Suffolk

customers, VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, Microsoft Teams chat for incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification and resolution of various … network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in new Microsoft Teams creation in Teams admin portal. L1 support knowledge of applications and SharePoint. L1 support troubleshooting of Office applications. Effective communication skills. Ability ...

service and quick resolution of IT issues. Responsibilities include: Providing 1st and 2nd line support via phone, email, and ticketing system Supporting users across Microsoft 365 and Active Directory User account management including password resets, group membership, and onboarding/offboarding Troubleshooting Windows desktop and application issues Logging … updating tickets with clear documentation Key Skills: Previous experience in a 1st line IT support or service desk role Good working knowledge of Microsoft 365 (Outlook, Teams, SharePoint) Experience with Active Directory user administration Strong customer service and communication skills Well organised with a proactive approach to problem solving ...