The E-Commerce Success Manager plays a key global role in maintaining platform stability, improving operational excellence, and communicating resolution progress and performance insights to senior stakeholders. Key Responsibilities Issue & Bug Management Serve as the single owner globally for all website issues and defects reported by internal stakeholders & consumers. Log, prioritise, and track bugs through resolution, ensuring timely fixes … in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring it is optimal and accurate to capture any issues Stakeholder Communication & Reporting Act as the main liaison between e-commerce … rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond More ❯
.NET 8 (Core) SQL REST APIs WIX Desirable Skills & Tools: Agile development (Kanban preferred) CI/CD pipelines and automation Artifactory (JFrog) GitLab (Version Control & CI/CD) Jira (IssueTracking and Agile Management) Note, due to the nature of the role candidate must hold UK Eyes Only Security Clearance. Interested? Apply today via the link provided. More ❯
Materials, Work Centres, BOMs, Routings, Vendors, Info Records, and Source Lists. Manage and validate User Acceptance Testing (UAT), Day-in-the-Life (DILO), and Cutover activities, ensuring all documentation, issuetracking and defect resolution are handled through Jira and QTest. Provide ongoing functional support during Hypercare, resolving issues related to production planning, procurement, order management and stock transactions. More ❯
Materials, Work Centres, BOMs, Routings, Vendors, Info Records, and Source Lists. Manage and validate User Acceptance Testing (UAT), Day-in-the-Life (DILO), and Cutover activities, ensuring all documentation, issuetracking and defect resolution are handled through Jira and QTest. Provide ongoing functional support during Hypercare, resolving issues related to production planning, procurement, order management and stock transactions. More ❯
Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issuetracking, and Windows operating system readiness and upgrade planning. Support the Trust's end-user equipment, including but not limited to desktops, printers, scanners, and mobile devices. Some More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Randstad Digital
users to translate business needs into scalable solutions Manage stakeholder relationships and ensure high-quality delivery across the user/partner/client lifecycle Lead project planning, status reporting, issuetracking, and documentation Create and maintain repeatable solution content (e.g., best practices, tutorials, support materials) Identify inefficiencies and contribute to business efficiency plans (BEP) Collaborate cross-functionally to More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Randstad Technologies
users to translate business needs into scalable solutions Manage stakeholder relationships and ensure high-quality delivery across the user/partner/client lifecycle Lead project planning, status reporting, issuetracking, and documentation Create and maintain repeatable solution content (e.g., best practices, tutorials, support materials) Identify inefficiencies and contribute to business efficiency plans (BEP) Collaborate cross-functionally to More ❯
Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issuetracking, and Windows operating system readiness and upgrade planning. Support the Trust's end-user equipment, including but not limited to desktops, printers, scanners, and mobile devices. Some More ❯