1 to 25 of 30 Contract SLA Jobs in the UK

the Service Desk mailbox, phones, and monitoring screens, logging and recording all interactions, incidents, and service request tickets. Manage resolver group queue stacks, ensuring SLA clocks do not expire and tickets are continually updated or appropriately escalated. Contribute to technical documentation on known issues, errors, workarounds, and permanent fixes. Manage more »

technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround more »

Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer more »

interactions, incidents and service request tickets ensuring they are accurately raised, categorised and prioritised; * Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; * Perform in-depth technical more »

interactions, incidents and service request tickets ensuring they are accurately raised, categorised and prioritised; Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; Perform in-depth technical more »

ability • Excellent customer service skills, the ability to build strong relationships across the broader IT teams and with the business. • Experience working to Service Level Agreement targets Service Desk Analyst – Inside IR35 – Hybrid Due to the volume of applications received for positions, it will not be possible to respond to more »

and other internal support teams to troubleshoot problems with hardware and software Daily analysis of reports from the Team Lead reviewing tickets outside of SLA Provide reports and updates on current issues to the Desk Side and Technology Support Team Lead Works as directed by Desk Side and Technology Support more »

in backup and recovery of Virtual machines. * Knowledge of Microsoft Hyper-V Hypervisors. * Take responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance more »

such as operations personnel, product development team members , software developers among others. Management Experience - Must have previous work experiences managing vendor contracts effectively using SLA's across multiple locations/departments/teams. Experience With Stakeholder Management- Candidates must demonstrate ability balancing stake holder demands against technical constraints while maintaining more »

requirements. * Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. * Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »

opportunities that may generally be of moderate to high complexity. Gather and analyse client requirements (RFI/RFP/RFQ) and volumetrics (e.g. locations, SLA's, contacts and events count, AHT, ToT, etc,). Set solution and pricing strategy, work independently to develop effort and cost estimates including assumptions, risk more »

access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone more »

DV Duration: 6 Months Location: On-site Milton Keynes SHIFT WORK INCLUDED The role? Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; Perform in-depth technical more »

help desk setup are correctly aligned with the agreed business processes, such as the definition and content of smart text, automated notifications, milestones, and SLA timescales for the resolution of incoming requests. Develop Knowledge Articles and Frequently Asked Question (FAQ) content that supports all types of system users in understanding more »

with proper communication management - Able work well in a team environment Functional activities the resource should be capable of - Complete requests within an established SLA per corporate standards as needed - Update/modify Asset ownership - Triage requests that require exception approvals What technical skills will successful candidates possess? - Previous experience more »

desk setup are correctly aligned to the agreed business processes, such as the definition and content of smart text, automated notifications, and milestones and SLA timescales for the resolution of incoming requests. Develop Knowledge Articles and Frequently Asked Question (FAQ) content that support all types of system users in understanding more »

Experienced Field Engineer, working within an established team of engineers working towards tight SLA Delivery Location: Wolverhampton Skills: O&M on BTS/RAN + Microwave experience. Climber (certified) Main Vendor Equipment: Huawei, Ericsson ERS, Nokia Airscale. Microwave primarily Siae Take part in on call and shift patterns LA International more »

Experienced Field Engineer, working within an established team of engineers working towards tight SLA Delivery Location: Wolverhampton Skills: O&M on BTS/RAN + Microwave experience. Climber (certified) Main Vendor Equipment: Huawei, Ericsson ERS, Nokia Airscale. Microwave primarily Siae Take part in on call and shift patterns LA International more »

a change and transformation environment Experience of drafting contractual terms for IT Services contracts Experience of implementing bespoke performance measures/KPI's and SLA's to manage IT suppliers effectively Strong negotiator and commercially savvy Delivery focused and driven Working knowledge of managing IT suppliers and IT contracts with more »

a change and transformation environment Experience of drafting contractual terms for IT Services contracts Experience of implementing bespoke performance measures/KPI's and SLA's to manage IT suppliers effectively Strong negotiator and commercially savvy Delivery focused and driven Working knowledge of managing IT suppliers and IT contracts with more »

security Customer focused with good verbal communication skills Good time management Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to follow instructions and work unsupervised Logical, methodical … security Customer focused with good verbal communication skills Good time management Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to follow instructions and work unsupervised Logical, methodical more »

information Take full accountability for the complete order delivery process and complete scheduling process from start to finish, within the agreed service level agreement (SLA) Ensure all work scheduled for our Field Engineers meets the agreed working parameters and considers any temporary or permanent reasonable adjustments Guarantee all known reasonable … adjustments are always kept confidential and data protection compliance is adhered to Escalate appropriately any issues or risks having significant impact on invoicing or SLA Take ownership and resolve any issues or escalations related to orders, projects or engineer scheduling Utilise expertise to aid successful delivery of the supply chain … elements Ensure all customers are contacted within the agreed SLA What were looking for: Demonstrable experience in a customer focused role, with strong organisational and administration skills Excellent communication skills, written and verbal, and able to build first-rate working relationships, both internally and externally with customers Target driven, with more »

Support Engineer: 1st Line, Server, Troubleshooting, Support - (RL7586) Our Client is looking for a skilled 1st line Engineer to join their dynamic team on a Temp to Perm basis. The ideal candidate will be responsible for break/fix server more »

effectiveness and performance of key suppliers within IT service areas, particularly Vodafone. Act as a primary contact for supplier management, including operational, financial, and SLA performance, ensuring services meet expected standards and addressing escalations as needed. Develop and present performance insights, consolidating data and evidence to support issue resolution and … delivered products and services. This includes driving commercial efficiencies, managing operational metrics, and proactively mitigating financial risks to stay within budgeted costs. Operational and SLA Management Ensure that suppliers meet all contractual obligations related to SLAs, quality, and performance targets, especially in unpredictable or high-complexity scenarios. Monitor and report … on SLA adherence and operational standards, driving continuous improvement and ensuring proactive risk management in line with service architecture standards. Cross-functional Coordination Collaborate with key internal stakeholders, including the Head of Service Performance, Service Architect, and Sector CDIO, to align on contract goals and drive service improvement initiatives. Partner more »

Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Experienced Field Engineer, working within an established team of engineers. Location: Worcester, 5 days a week onsite. Working Hours: Monday to Friday shift more »