the Service Desk mailbox, phones, and monitoring screens, logging and recording all interactions, incidents, and service request tickets. Manage resolver group queue stacks, ensuring SLA clocks do not expire and tickets are continually updated or appropriately escalated. Contribute to technical documentation on known issues, errors, workarounds, and permanent fixes. Manage more »
Employment Type: Contract
Rate: £240 - £265/day £240 - 265 Per day Outside IR35
Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to ServiceLevelAgreement (SLA) performance levels. Experienced Field Engineer, working within an established team of engineers. Location: Hull, 5 days a week onsite. Working Hours: 9am-5:30pm, No more »
with proper communication management - Able work well in a team environment Functional activities the resource should be capable of - Complete requests within an established SLA per corporate standards as needed - Update/modify Asset ownership - Triage requests that require exception approvals What technical skills will successful candidates possess? - Previous experience more »
Macclesfield, Cheshire East, Cheshire, United Kingdom
Click Digital
Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer more »
opportunities that may generally be of moderate to high complexity. Gather and analyse client requirements (RFI/RFP/RFQ) and volumetrics (e.g. locations, SLA's, contacts and events count, AHT, ToT, etc,). Set solution and pricing strategy, work independently to develop effort and cost estimates including assumptions, risk more »