Belfast, City of Belfast, County Antrim, United Kingdom
Click Digital
external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »
line) either in person or remotely. Escalate issues in line with company processes to ensure customer demands are met. Ensure Department/Contract meets SLA performance targets Supporting Dell kit, docking stations, keyboards, mice Windows 10/11 environment MS Outlook & Office 2016 Software Installation & some App support that comes more »
Hardware Suppor t Windows 10 laptop/Desktop ChromeOS devices Mobile phones Excellent customer service skills Excellent telephone manner Working within agreed timelines and SLA's Owning and managing support requests through to resolution Working within a team in a demanding environment Working knowledge of Service Desk tools QUALIFICATIONS *Applicable more »
Be experienced/certificated in the break-fix support of product ranges to respond to in-warranty & out-of-warranty support calls. Understand contracted SLA's and ensure processes and OLAs are met. Provide 1st line support for installed third party hardware and raise support calls where applicable. Monitor progress more »
Leamington Spa, Warwickshire, Royal Leamington Spa, United Kingdom
Polar Recruitment Services
to software, hardware and networks on a variety of products including laptops, desktops and mobile devices. Duties include Software deployment Handle customers inline with SLA and escalate if needed Provide hardware\software break fix support across a range of devices Provide efficiency recommendations when immediate problems arise Security Cleared Deskside more »
catering Key Responsibilities: Provide first and second-line technical support in a Service Desk environment Manage incidents assigned to second-line support within agreed SLA Escalate unresolved incidents and report third-party service requirements Record and update problems in the Service Management Systems (SMS) Support Service Manager with status updates … and additional duties as required Ensure compliance with security requirements and Change Control Procedure Monitor call queues and ensure SLA compliance Make recommendations for service and performance improvements Key Requirements: Proficiency in Microsoft Desktop Operating Systems and applications Knowledge of Active Directory, Group Policy, TCP/IP, DNS, DHCP, and more »
requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet servicelevel requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »
