CRM Specialist
- Hiring Organisation
- West Midlands Combined Authority (WMCA)
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Contract, Part Time
- Salary
- £55,000
Develop and deliver a CRM strategy aligned with our Digital and Data vision. Manage and optimise CRM services on the Dynamics 365 platform. Harness AI-powered features in Dynamics 365 to automate workflows and improve customer experience. Explore AI-driven chatbots and virtual assistants to enhance Contact Centre efficiency. Continuously … evaluate emerging AI technologies to keep our CRM platform ahead of the curve. Oversee migration of legacy systems and data into Dynamics 365. Work with stakeholders to transform operations into a data-driven, customer-centric model. Create a single view of the customer using integrations, APIs, and modern technology. Define ...