1 to 3 of 3 Contract Customer Service Jobs in West Yorkshire

Service Desk Agent Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed … people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem … solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a more »

be used as part of the evaluation process: Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates … excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly A very good understanding of … and associated critical systems in order to understand the impact of outages upon their service. A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment. Solid understanding of Microsoft Surface hardware, Office more »

Coordinator to join our Driver Risk Management (DRM) team for a 12-month contract. Help us maintain our commitment to excellence in training and customer service. Role Overview: As a new Training Compliance Coordinator, you will work closely with the Driver Hire Approved Trainers and sub-contractors to ensure … seamless organization of training courses and complete customer satisfaction. This role is perfect for those who thrive in a fast-paced, ever-changing environment. Some of the tasks in the Training Compliance Coordinator role will be: Managing inbound email requests for course bookings Effective daily management of course processing … Updating and maintaining accurate training matrix Organising courses venues and training dates Serving as the go-to person for customer queries Providing administrative support for the DRM team What do you need to be successful? To thrive in the Training Compliance Coordinator role, youll need: Ability to quickly build more »