1 to 6 of 6 Contract Case Management Jobs with Hybrid or WFH Options

A Verint Case Management Pro Analyst is required for our client for an initial 3-month contract (likelihood to extend). To support our clients new CRM - Verint and in particular CM Pro development (cloud based). This is a remote position, however some days are required in … the office during the first 2 weeks of the assignment (to collect laptop and to familiarise yourself with the role). Experience of Verint Case Management Professional Cloud/On prem, from an operational perspective or developer. Technical Requirements Preferably: Demonstrable experience of developing the Verint CRM system …/case management pro. Experience in low code application development including extending basic code functionality to deliver more complex processes. Experience in contributing to delivery of applications from concept, through beta and into production. Experience and comfort with Agile/Dev Ops methodologies. Proficiency in web-based languages more »

seeking to drive growth and success through great talent & teams. As Employee Relations & Policy Manager, you will be working closely with the People & Development Management and Business Partner team in developing and delivering practices to enhance positive employee experiences, including people and development policies and practices, provision of Employee … the business as an ER and Policy SME! What you'll be doing as an Employee Relations & Policy Manager; Manage all ER cases ensuring case management & employee relations issues are managed fairly, consistently and in line with policies Develop tools and relevant ER training to enhance line managers … Exceptional relationship building, communication and collaboration skills Ability to coach business leaders in effectively managing cases and people issues Excellent investigation, negotiation, and conflict management skills A calm and measured approach - you will be able to demonstrate confidentiality, tact, and diplomacy In-depth knowledge and experience of best practice more »

the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give visibility of the … Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities more »

development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role: . Develop and integrate security event monitoring and incident management services. . Respond to security incidents as they occur as part of an incident response team. . Implement metrics and dashboards to give visibility … of the Enterprise infrastructure. . Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. . Produce documentation to ensure the repeatability and standardisation of security operating procedures. . Develop additional investigative methods using the SOC's software more »

issues that arise in the day-to-day running of automation processes and assisting in the provision of timely responses and solutions as required. Case management; manage and allocate process workloads. Ensure processes are completed by viewing logs. Control, administer, and co-ordinate the automated processes in the … Raise change requests or support calls where required. Release Manager. Continues Improvement including 6 monthly process reviews. Coordinate any Software releases. Coordinate Infrastructure maintenance. Management of Environmental variables Technical Skills Good computer skills. Good inter-personal communication skills to explain issues and follow instructions accurately. Problem solver. Experience in more »

CMD, PHR and at final hearing level (although the latter is not essential). You will work from home. We use LEAP cloud-based case management and O365. Remuneration will be by way of a self-employed consultant fee share arrangement. Please apply with your CV together with more »