1stLine Technical Support Agent Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer … related support activities. A 1stLine Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the … to resolution. A standard day can include liaising directly with on-site engineers to assist them in resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an more »
Start Date: ASAP - Duration: 1 year, extensions possible - Location of work: Onsite in AMSTERDAM ZUID W e are looking for a Senior FirstLineSupport COTS for multinational client in Amsterdam ( AMSTERDAM ZUID) Task description: Resolution of Incidents and Service requests. Installation of software . Administer … end infrastructure/application monitoring. Job requirements: Bachelor degree of 3 years attested by a diploma, in Computer Science; Proven experience in the following: 1stLine IT Service Desk experience of minimum 4 years Direct customer service experience of minimum 4 years Active Directory (Microsoft and Azure … Office Tools (Excel, Word, etc ) ITSM Tools (Jira or Service Now) Windows Software installations Microsoft Teams Hardware troubleshooting Microsoft 365+ Hardware support Azure VDI Bitlocker VPN Network troubleshooting Professional Certificates (several are required): ITIL V4 Microsoft Technology Associate (MTA) Microsoft Solutions Associate (MCSA) & Microsoft Solutions Expert (MCSE) Microsoft more »
Title: Contract 1stLineSupport Engineer Office Location: Kettering (Monday to Friday - 09:00-17:00) Duration: 1 month (with potential for rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. … Triage, diagnosis, & support service desk support calls Adhere to existing and new IT services policies and procedures. Provide end user support across multiple devices, including, but not limited to Windows 10/11 configuration and support MacOs configuration and supportmore »
City of London, London, United Kingdom Hybrid / WFH Options
Randstad Technologies Recruitment
FirstLineSupport 12 Months Contract - London based £20 per hour to £32.50 per hour A well established high end innovative global IT networking firm is looking to expand the UK office and are therefore seeking a firstlinesupport engineer to … where you will be responsible for end user support. The role will be centred around:- Computer, Apps and audio visual equipment. As a Support Engineer you will be responsible for Service desk support Responding to tickets The Successful candidate should have experience in the following; Mac … Two factor authentication Hybrid working (2 or 3 days in the office) £20 per hour/£32.50 per hour If you are a firstlinesupport looking for a role then please apply today or send your CV to (url removed)` Randstad Technologies is acting as more »
