15 of 15 Contract Customer Insight Jobs

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: 500- 550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This … customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys ...

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This … customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys ...

Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people … countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will ...

Project/Customer Journey Manager Leeds/Hybrid Contract to February 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect … countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Project/Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. ...

leading organisation within the UK energy sector is seeking a Digital Product Lead to own and drive the introduction and ongoing development of a customer app and online portal. This role will be responsible for ensuring the digital platform is delivered with an external Vendor, on time … high standard, while continuing to develop the product to meet business case objectives and customer needs. A key focus of the role will be maximising customer adoption and active engagement with the platform, while using digital insights, prompts and nudges to encourage positive customer behaviour and help ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

medical research to improve disease prevention, diagnosis and treatment. As a Senior Product Designer , you will be leading end-to-end product design, turning customer insight and complex journeys into intuitive digital experiences. This is a 6-month contract-based role offering hybrid/remote working options, salary … engaging experiences. Developing prototypes and conducting usability testing to inform design decisions. Working closely with Product, Engineering, Research, Content and wider business teams. Using customer insight and data to develop effective design solutions. Promoting accessibility, inclusive design and strong design practices. Contributing to product direction, roadmap discussions ...

join a growing Analytics & Data Science team, supporting a high-impact Retail Media function . This role is focused on leveraging first-party customer data to drive audience strategy, campaign performance, and measurable commercial outcomes. You'll partner closely with Retail Media, CRM, and Loyalty teams to design … evaluate customer-led activation, ensuring campaigns are effective, scalable, and deliver clear value to both the business and external partners. Key Responsibilities: Build, refine and activate customer audiences and segments for Retail Media campaigns Deliver detailed analysis on campaign performance , including ROI, incrementality and uplift Produce post-campaign ...

adopted across multiple markets. They are looking for a commercially minded pricing professional with strong analytical capability and experience translating data and customer insight into actionable commercial recommendations. You'll ideally bring experience across pricing strategy, revenue optimisation, financial modelling and/or commercial strategy, alongside exposure … models, financial analyses and commercial business cases Strong analytical skills and ability to translate data into clear commercial recommendations Experience with new product pricing, customer research and/or willingness-to-pay (WTP) analysis Experience developing pricing frameworks, tools, playbooks or governance Strong stakeholder management and influencing skills, particularly ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

days per month onsite) We're partnering with a major UK retail organisation that is investing heavily in its retail media and customer analytics capabilities. They are looking for an experienced Retail Media Analyst to join a growing team focused on measuring, optimising and improving the impact of media … marketing activity across both digital and physical customer touchpoints. This is a great opportunity for someone who enjoys moving beyond standard reporting and wants to influence commercial decisions through robust analysis, campaign measurement and customer insight. The Role You'll play a key role in helping the business ...

Month) Rate: £550 pd (umbrella) Key Accountabilities: As a Business Analyst, you will: Translate Complex Needs: Own the process of turning intricate customer insights into clear, actionable business requirements that guide product development. Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding … align priorities. Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points. Document Requirements: Define and maintain business requirements, user needs, and acceptance criteria to support seamless product and service development. Assess Customer Journeys: Collaborate ...

digital technology company Key Responsibilities Design tailored, role-based learning journeys using instructor-led training, certifications, on-demand learning and cohort-based programmes Assess customer goals, user roles, workflows and skills gaps to identify learning and enablement requirements Develop learning strategies that support product adoption, implementation milestones and successful … case delivery Act as a trusted advisor to customers, helping them maximise the value of their learning and technology investment Work closely with Customer Success Managers, Consulting teams and Delivery Managers to align training with wider delivery plans Use data and customer insights to identify risks, improve engagement ...

Role Type: Contract Length: 4-6 Weeks initial Location: Remote (Possible travel to Ireland) We are looking for an experienced D365 Architect to lead customer discovery, shape functional requirements and design practical Microsoft Dynamics 365 Sales solutions. This is a hands-on, customer-facing role focused on configuration … solution design and delivery within a focused engagement. Responsibilities Lead or support customer workshops to capture functional requirements. Configure Dynamics 365 Sales, including tables, forms, views, business rules, dashboards and security roles. Recommend standard Dynamics 365 capability before considering custom development. Identify where Power Apps, Power Automate and integrations ...