1 to 25 of 49 Contract Customer Insight Jobs

Description As eCommerce Product Manager, you will help shape the future direction of our eCommerce product portfolio, connecting business priorities, customer needs and commercial opportunities into a clear, value-led roadmap. Working closely with the Senior Product Manager and key business and delivery teams, you will guide evidence-based … decisions about where to invest, which outcomes to pursue and how to improve customer experience, conversion, revenue and operational effectiveness. Job Responsibilities In this role, you will: Own and communicate the eCommerce roadmap, ensuring investment decisions remain aligned with company strategy, customer needs, commercial objectives and changing business ...

looking for an experienced, customer-focused Technical Presales Consultant to help customers transform how they work through Microsoft Modern Work, Microsoft 365 Copilot, Copilot Studio, agentic AI and the wider Microsoft ecosystem. You'll act as a trusted adviser, working with customers, Microsoft, account teams and delivery specialists … design solutions that solve real business challenges and accelerate adoption and value. You'll combine technical depth, consultative discovery and commercial awareness to turn customer priorities into credible Microsoft solutions, funded engagements and delivery roadmaps. The emphasis is on meaningful, measurable customer outcomes rather than technology ...

working with an established, internationally operating ecommerce business that's looking for a Product Owner to help shape the future of its digital customer experience. With an established online retail operation, a customer-facing website and app, and a dedicated development team, there's plenty of opportunity … make a genuine commercial difference. This is a role for someone who enjoys being at the intersection of technology, customer experience and commercial performance. Someone who can understand what the business wants to achieve, challenge whether it's the right thing to do, and work with the development team ...

looking for an experienced, customer-focused Technical Presales Consultant to help customers improve their security posture and resilience using the Microsoft Security portfolio. You'll act as a trusted adviser across identity, threat protection, security operations, data security, compliance and cloud security, translating customer risk and operational priorities … into practical Microsoft solutions and measurable security outcomes. You'll combine technical depth, consultative discovery and commercial awareness to turn customer priorities into credible Microsoft solutions, funded engagements and delivery roadmaps. The emphasis is on meaningful, measurable customer outcomes rather than technology for its own sake. What ...

client is a global professional services and technology consultancy. Job Role: AI Technical Delivery Manager(Customer) Team: Creative AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Manager (L7) We Are Our client accelerates growth and value for our clients through sustained customer relevance. … imagination, technology and intelligence. Visit us at: Team Within our client sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Creative AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You'll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

will shape how one of the world's leading workforce solutions organisations uses digital, and marketing technology in the UK to drive growth, improve customer engagement and make better business decisions. You'll have the platform and support to lead change, influence senior stakeholders and build capabilities that will … supports commercial growth and business priorities. Leading our digital agenda, identifying opportunities to leverage AI, automation and emerging technologies to improve performance and customer engagement. Owning and evolving our marketing technology ecosystem, ensuring platforms, CRM, web analytics and digital channels work together to deliver measurable business outcomes. Using data ...

proposition. Reporting to the Director of Product Marketing for Small Business, this role is ideal for someone who can turn complex innovation into clear customer value, challenge the status quo with bold thinking and bring deep empathy for the needs of small businesses and accountants. … clear, compelling and commercially successful proposition. You'll define how the proposition meets the distinct needs of ICPs, shaping the positioning, messaging and customer experience. Working across Product, Commercial, Growth and regional teams, you'll define the messaging and positioning of the proposition and lead the GTM strategy ...

join the Microsoft Business Applications Practice at the Littlefish Group Location: United Kingdom (Remote but Connected) Salary: Market Competitive Travel: Occasional UK & Ireland customer, Littlefish office and Microsoft event travel At Littlefish Group, we're helping organisations unlock the full power of Microsoft technologies to transform customer experiences … Senior Consultant - D365 CE & Power Platform to join our high-performing team. This is an exciting opportunity for an experienced consultant who enjoys combining customer-facing consultancy, solution design, pre-sales engagement and project delivery to deliver real business outcomes. If you're passionate about Dynamics 365, Power Platform ...

communicating the value of the Built Intelligence software. The Role Support go-to-market plans, launches and new product capabilities. Develop clear product positioning, customer messaging and value propositions. Create and coordinate launch communications, campaign themes, content, webinar subjects and customer stories. Support the growth of product awareness … usage and adoption through targeted campaigns and customer education. Equip Sales and Customer Success with product guides, competitor analysis, sales playbooks and market knowledge. Gather customer, sales, product usage and competitor insight to identify opportunities and inform decisions. The Person Experience in product marketing, B2B, SaaS ...

globally recognised consumer technology brand that operates across multiple product categories and international markets. As the business continues to invest in digital transformation, customer engagement and ecommerce growth, data has become a critical part of how commercial and marketing decisions are made. Following recent changes to its digital infrastructure … digital channels. Analyse performance data and provide recommendations that improve commercial outcomes. Develop reporting frameworks, dashboards and performance measurement processes. Identify opportunities to improve customer acquisition, retention and conversion performance. Support CRM and customer lifecycle activity through audience, segmentation and performance analysis. Strong experience in conversion rate optimisation ...

knowledge of day-to-day fleet operations to connect capabilities across TMC and TruControl, turning complex vehicle data into intuitive products that deliver measurable customer value. You'll lead the evolution of our driver-performance proposition and explore how AI and other tools could improve product discovery and customer … Delivery, creating intuitive solutions that fit the wider Microlise portfolio. Partner with Sales, Marketing and Pre-Sales on positioning, launches, early-adopter engagement and customer communications. Use product performance, customer feedback, competitor activity and market trends to prioritise investment and drive commercial success. Explore how AI and other ...

Legal Engineer, you will act as the bridge between our client technology and the legal professionals who use it every day. Working alongside Customer Success and Account Management, you will lead workflow discovery sessions, design and implement AI-enabled solutions, and help customers realise measurable improvements in efficiency, quality … legal processes, identify pain points and define opportunities for AI-enabled improvement. Design, configure and deploy AI-enabled workflows and skills that align with customer processes and business objectives. Deliver targeted onboarding, enablement and adoption sessions tailored to different user groups and practice areas. Work alongside Customer Success ...

join a growing, product-led software business operating within a highly specialised industry. The organisation develops a complex platform used by an international customer base and is continuing to invest in its product and services as it grows. This is a varied, customer-facing role where … Company This is a well-established software business operating within a specialist market where its technology plays an important role in supporting complex customer operations. The organisation is part of a wider international software group, giving it the backing and stability of a larger organisation while retaining the agility ...

recruit a Applications Engineer into their growing global technical & sales function. This is a technically focused role for an experienced engineer who enjoys understanding customer problems, developing practical solutions and acting as the technical link between customers, sales and engineering. You'll work across a wide range of industrial … products, with the opportunity to work alongside engineering teams where more bespoke requirements arise. Applications Engineer Role Outline You'll take ownership of multiple customer projects and technical enquiries, understanding application requirements and determining the most appropriate solution. Your responsibilities will include: Managing technical projects from initial customer ...

fintech roadmap across Accounts Receivable, Accounts Payable and Access to Capital. Drive commercial impact: Own portfolio outcomes, growing payments adoption, revenue opportunities and customer retention. Create better experiences: Use customer insight, experimentation and AI-powered workflows to simplify financial tasks and help customers manage cash flow. Build … that work across markets. Lead through influence: Align Product, Engineering, Design, Commerce, Mobile, Marketing and external partners around a shared vision. Navigate complexity: Balance customer needs, commercial priorities, regulation and local market requirements while maintaining a coherent global platform. Embrace AI: Use AI tools to accelerate discovery, research ...

engineering and are ready for broader responsibility. Or you have a strong computing background and want a role that combines technical problem-solving with customer interaction. My client is growing its UK and European team and is looking for a Sales Support Engineer to become a trusted technical voice … while supporting the reuse of technology and the circular IT economy. This is an opportunity to join a growing business where your technical knowledge, customer relationships and ideas can make a visible difference. A varied role across pre-sales and customer support You'll work closely with sales ...

Customer Support Specialist – Software Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide. This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. You'll join a collaborative team … where your ideas and customer insights can influence both products and processes. The role You'll help customers get the most from the company's software, ensuring each interaction is helpful, efficient and tailored to their needs. Alongside responding to enquiries, you'll identify recurring issues and work across ...

Description Help shape the future of customer service through AI and digital innovation. Are you passionate about technology and the opportunities it creates to transform customer experiences? Do you enjoy getting hands-on with digital solutions, solving complex challenges and turning innovative ideas into real improvements? At Motability … genuine impact. You'll play a key role in how we introduce, develop and optimise digital solutions, including conversational AI, automation, chatbots and customer self-service technology . We're looking for more than someone who can identify opportunities for improvement. We want someone who can take those opportunities ...

experience in an inclusive environment that helps them thrive. Our client, a leading organisation in the Utilities sector, is seeking a dynamic and analytical Customer Excellence Business Analyst to join their Electricity Distribution team. This is an exciting opportunity to play a pivotal role in delivering innovative digital solutions … that enhance customer experiences and streamline operations. Role: Customer Excellence Business Analyst Duration: 12 Months Location: Remote (travel for workshops, exp paid) Rate: £500 pd (umbrella) Key Responsibilities: As a Customer Excellence Business Analyst, your contributions will be vital in driving the digital strategy forward. Key responsibilities ...

days per week on-site We are seeking an experienced Lead Technical Product Owner to join a leading FMCG firm, taking ownership of its customer-facing touchscreen ordering products and Kitchen Display System (KDS). Essential: Candidates must have a background in hospitality technology , with direct experience of touchscreen … Responsibilities: Own and maintain product roadmaps, goals and prioritised backlogs for touchscreen ordering and KDS. Lead product discovery, validate user needs and translate customer and operational requirements into clear user stories, acceptance criteria and measurable outcomes. Improve the customer ordering journey, including product selection, basket building, recommendations, payments ...

Head of Operational Excellence Salary: £75,000-£80,000 per annum Location: Remote-first, with travel to the Nottingham office and customer sites as required Employment Type: Permanent Security Clearance: Active SC clearance preferred. Candidates without current clearance must be eligible and willing to undergo UK security vetting. … maintaining and exploiting organisational knowledge and intellectual assets. Develop and maintain effective knowledge resources covering case studies, proposals, bid libraries, propositions, playbooks, competitor intelligence, customer insight and reusable collateral. Establish processes to capture learning from projects, presales, Sales, Business Development and Professional Services. Ensure information is accessible, secure ...

Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services. Proven experience of creating research strategies/approaches. Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops. Excellent analytical and problem solving ...

Location: Edinburgh or Halifax (Hybrid Working) We are currently looking for a Customer Journey Manager who can: Understand end-to-end Credit journeys deeply, pulling insights from disparate data/processes/systems and mapping them (Visio/Figjam) Optimise journeys continuously from both customer and business perspectives … Experience Design, and Engineering to ensure journey effectiveness Support transformation from Legacy on-premise architecture to cloud-based orchestration and third-party SaaS Translate insight into prioritisation and design decisions alongside the Product Owner and feature team Drive continuous improvement and manage change within established frameworks Communicate effectively ...

accounts and identifying key decision-makers Engaging prospects through outbound and inbound channels Building relationships with senior stakeholders Booking high-quality product demonstrations Understanding customer challenges and communicating the value of the platform Managing activity and opportunities through CRM Feeding customer insight back into the sales ...