12 of 12 Contract Customer Insight Jobs

journeys that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts … technologists. The Interaction Design team works in collaboration with research, design, delivery, and technology professions, alongside stakeholders to deliver customer focussed design solutions for digital projects, products, and services. This includes the production of design principles, standards, and guidance, and reusable UI/UX solutions that follow best practice ...

products. The Senior Product Manager will be tasked with translating how our clients new products address new market wide legal regulations and defining a customer proposition to drive growth, innovation, and customer value. The role will be working on Navigation Systems so experience working in aerospace, automotive … maritime is highly desired. Responsibilities You will lead a small team of Product Managers and work cross-functionally to deliver customer-focused solutions. Own and deliver the strategic direction and product roadmap for your portfolio, ensuring alignment with the Corporate Plan and wider organisational priorities. Take full commercial accountability ...

Customer Support Specialist Software Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide. This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. Youll join a collaborative team where … your ideas and customer insights can influence both products and processes. The role Youll help customers get the most from the companys software, ensuring each interaction is helpful, efficient and tailored to their needs. Alongside responding to enquiries, youll identify recurring issues and work across teams to improve ...

products Create wireframes, prototypes, user flows and design artefacts that communicate ideas effectively Partner closely with Product Managers, Developers and Content Designers to deliver customer-centric solutions Drive rapid ideation, testing and iteration to continuously improve user experiences Establish and maintain high design quality from discovery through to delivery … implementation Use customer insight, analytics and research to inform design decisions and product direction Facilitate workshops and stakeholder sessions to gather requirements and align on solutions Contribute to the growth of the design community through mentoring, coaching and knowledge sharing Champion design best practices, accessibility and usability standards ...

Manage research plans and roadmaps, ensuring alignment with both short-term objectives and long-term strategic direction. Conduct generative and evaluative research to uncover customer insights, solve problems, and identify new opportunities. Deliver impactful research findings that synthesise qualitative and quantitative data, guiding product development and stakeholder engagement. Foster ...

Target Start Date: November 2026 Your new company Join a nationally significant public sector organisation that sits at the forefront of technology, data and customer-focused innovation. Operating across highly specialised and international markets, this organisation develops and delivers trusted products and services relied upon by customers where accuracy … leader with experience of digital maritime, hydrographic, navigation, mapping or geospatial products who wants to operate at the point where strategy, commercial performance and customer value converge. As Senior Product Manager, you will take ownership of a substantial portfolio of specialist digital products and services, defining its strategic direction ...

product delivery. Location: Waterside (UB7 0GB) (2 days onsite) Contract Length: 3 months initially Pay - attractive daily rate (inside IR35) Key Responsibilities User Research & Insight Support research activities, usability testing, and discovery initiatives to understand customer needs and behaviours. Analyse research findings and translate insights into actionable design … recommendations. Collaborate with researchers, product teams, and stakeholders to validate assumptions and support evidence-based decision-making. Use customer feedback, behavioural data, and product metrics to inform design solutions. UX & Product Design Design end-to-end user journeys and digital experiences across multiple channels. Create information architecture, user flows ...

D365 CI-J Developer (Dynamics 365 Sales & Customer Insights - Journeys) Location: Hybrid, City of London 2-3 days per week Contract: Initial 12 month contract Industry: Financial Services IR35 determination: Inside Rate: up to £500 per day Our client (global financial services) is looking for 2 x D365 Developers … join their team based out of London. This role will involve hands-on configuration and solution development in Dynamics 365 Sales and Customer Insights - Journeys modules to enable scalable and impactful customer engagement capabilities. The successful candidate will work closely with business stakeholders to translate requirements into technical ...

seeking a highly skilled Dynamics 365 Contact Centre Technical Consultant/Technical Architect to design and deliver complex customer engagement and contact centre solutions across the Microsoft technology stack. The successful candidate will possess deep technical expertise across Dynamics 365, Power Platform, Azure and modern digital contact centre platforms … with experience integrating telephony, AI and omnichannel customer service capabilities. Key Responsibilities Lead the technical design and implementation of Dynamics 365 Contact Center and Dynamics 365 Customer Service solutions. Design end-to-end omnichannel customer engagement platforms incorporating voice, chat, digital messaging and self-service capabilities. Configure ...

development. Design, script and analyse ad-hoc quantitative surveys. Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping. Be involved in the wider user research community identifying good practices we can adopt and sharing our experiences. Share knowledge of tools … acting as mentor to other junior user researcher(s). Requirements : Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services. Proven experience of creating research strategies/approaches. Proven experience of managing, executing and analysing ...

Senior AWS Data Engineer on a 12-month fixed term contract and help build the data foundations behind the next generation of customer-facing analytics and AI products. This is a hands-on engineering role in a major cloud data platform programme, where youll help turn operational, telematics, customer … managed services, lakehouse architecture, Data Mesh principles and governance-by-design patterns to create data that is reliable, discoverable, secure and ready for real customer impact. If you enjoy building robust data platforms, solving complex integration problems and shaping how data enables better products, this is an opportunity ...

major retail organisation and lead the next phase of a strategic data and insights platform , providing brands and suppliers with valuable commercial and customer insights. This is a high-profile role sitting across Product, Data, Digital and Commercial teams , with responsibility for shaping the product roadmap, establishing effective governance … ambiguity and translating data and commercial requirements into clear product priorities. Key Responsibilities Own, refine and prioritise the product roadmap , balancing commercial value, customer needs, dependencies and technical feasibility. Translate retailer, supplier and brand requirements into clear outcomes, epics and success measures. Own and prioritise the product backlog, working ...