16 of 16 Contract Customer Insight Jobs

CUSTOMER INSIGHT ANALYST £500 - £570 PER DAY INSIDE IR35 2 DAYS PER WEEK IN LONDON 3 MONTH CONTRACT THE COMPANY: Join a fast-paced business looking to grow out their data function. THE ROLE: As a Customer Insight Analyst, your responsibilities will include: Building and maintaining dashboards and reports focused on customer acquisition, retention, churn … and engagement. Analysing customer journeys, trends, and segmentation to uncover actionable insights. Translating complex data into clear, compelling recommendations for stakeholders. Supporting the delivery of high-quality customer reporting across multiple business areas. Managing and prioritising a backlog of insight and reporting requests. Collaborating with the BI and data teams to ensure accurate and consistent data flows. … YOUR SKILLS AND EXPERIENCE: The successful Customer Insight Analyst will have: Strong SQL and Python skills. Strong experience with either Tableau or Looker. Hands on experience with Cloud data environments (GCP ideally). Proven experience working with customer and marketing data. Strong understanding of customer behaviour metrics such as LTV, churn, retention, and segmentation. Excellent communication More ❯

Customer Insight Analyst- Loyalty - Retail - £500-£550 pd via Umbrella Initially for 6 months Hampshire- Hybrid- A couple of days per month required onsite Global Retail company is looking to recruit a Customer Insight Analyst to support the development and delivery of a new loyalty proposition. This role is centred on delivering high-quality analysis and … actionable insights to shape loyalty strategy, inform proposition design, enhance customer engagement, and programme performance. Skills/experience: Extensive experience in an analytical role, with strong proficiency in SQL and ideally working knowledge of Python or R. Demonstrated ability to work with customer data in the context of loyalty, CRM, or marketing programs-generating insights that boost customer retention, engagement, and value. Experience of working with large amounts of data Skilled in designing and evaluating loyalty propositions, including financial modelling, customer segmentation, and benefit testing. Experience of Databricks, Snowflake, or BigQuery. Proven track record in measuring campaign Excellent communications skills #customerdata #insightanalyst #dataanalyst #CRM #loyalty #analyst #sql #databricks Reasonable Adjustments: Respect and equality are core values More ❯

THE COMPANY: A global technology and online marketplace business, well known for connecting customers and partners through innovative digital solutions. You'll be joining a forward-thinking Insight & Analytics team that plays a key role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and … a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour … and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer More ❯

reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. … business updates. Highly organised, detail-oriented, and solution-driven. Key Attributes * Calm under pressure and confident managing multiple priorities. * Collaborative with strong stakeholder management skills. * Passionate about delivering excellent customer experiences. * Proactive, accountable, and always seeking improvement. More ❯

with BI governance, compliance, and CI/CD practices. A problem-solver mindset with a focus on delivering measurable business impact. Why Join Impact: Your work will directly shape customer insights and operational intelligence across the platform. Innovation: Build with AI-driven, cloud-native tools in a modern data stack. Flexibility: Galway-based hybrid setup with remote options. Growth More ❯

product strategy and roadmap for invoicing and accounts receivable products. Partner with engineering, design, and analytics to deliver impactful features that enhance seller experience and cash-flow visibility. Use customer insights and data to identify pain points and prioritise high-value initiatives. Work closely with Risk and Compliance to ensure secure, frictionless payments. Lead the delivery of AI-powered More ❯

strong cross-functional relationships with sales & marketing teams Implement integrated, multi- channel marketing campaigns, including to oversee the full leads funnel and audience acquisition process. Leverage data, KPIs, and customer insights to continually optimise campaigns and events. Craft compelling narratives for event messaging and presentations to inspire teams, and engage diverse audiences. Flexibility to travel and attend events out More ❯

strong cross-functional relationships with sales & marketing teams Implement integrated, multi- channel marketing campaigns, including to oversee the full leads funnel and audience acquisition process. Leverage data, KPIs, and customer insights to continually optimise campaigns and events. Craft compelling narratives for event messaging and presentations to inspire teams, and engage diverse audiences. Flexibility to travel and attend events out More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role PurposeAs a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow customer … the most relevant section of the customers app/site to each contact.- Use behavioural data and audience insights to drive personalised engagement.- Ensure the model: Utilises a 360° customer view (UCP).Web Push/Push Notifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience- Proven experience in … CRM, Martech, or Customer Analytics roles.- Strong understanding of customer journey orchestration and segmentation.- Experience with decisioning engines, personalisation models, and data platforms.- Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies.- Analytical mindset with the ability to interpret data and drive actionable insights.- Excellent stakeholder management and communication skills.If you're interested in this role More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role Purpose As a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow customer … the most relevant section of the customers app/site to each contact. - Use behavioural data and audience insights to drive personalised engagement. - Ensure the model: Utilises a 360° customer view (UCP). Web Push/Push Notifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience - Proven experience … in CRM, Martech, or Customer Analytics roles. - Strong understanding of customer journey orchestration and segmentation. - Experience with decisioning engines, personalisation models, and data platforms. - Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies. - Analytical mindset with the ability to interpret data and drive actionable insights. - Excellent stakeholder management and communication skills. If you're interested in More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK Were looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile applicationa key part of our evolving digital proposition. This is … a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. Youll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app to life. From defining the vision and roadmap to … managing delivery and optimisation, youll ensure the app meets customer needs, regulatory requirements, and commercial goals. What youll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable, feasible, and desirable Translate customer needs and business objectives into More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK We’re looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile application—a key part of our evolving digital proposition. … This is a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. You’ll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app to life. From defining the vision … and roadmap to managing delivery and optimisation, you’ll ensure the app meets customer needs, regulatory requirements, and commercial goals. What you’ll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable, feasible, and desirable Translate customer More ❯

Job Title: Customer Insights Analyst Location: London (1-2 days per week) Contract Length: 3 months IR35 Status: Inside IR35 Rate: £500-£570 per day Start Date: 2 weeks notice max Overview: Our client, recently acquired, is prioritising key data initiatives to strengthen their customer strategy. The focus is on retention, promotions, marketing effectiveness, growing the customer base, and outperforming competitors. Key Responsibilities: Collaborate with commercial, marketing, and loyalty teams. Build and maintain dashboards and reports on customer acquisition, retention, churn, and engagement. Analyse customer journeys, trends, and segmentation to generate actionable insights. Must have Skills & Experience: Proven experience enhancing customer strategy. Strong Python and SQL skills. Experience with cloud platforms, preferably GCP. More ❯

The Customer Insights Manager will be responsible for leading customer research initiatives within the marketing organisation, focusing on the day-to-day management of research projects. Reporting to the Marketing Research Manager, the ideal candidate will: Design customer research briefs, questionnaires and discussion guides aligned with business priorities and objectives, in collaboration with internal stakeholders and external … agencies. Analyse and present research results in a compelling way for a range of internal audiences, including senior business and marketing leaders. Synthesize information from multiple insight sources, including primary research, third-party data, customer analytics, and marketing/media performance. Identify and utilise the most relevant data sources to address key project questions. Requirements Essential: Minimum More ❯

and execution for the client's invoicing experience across web, mobile, and APIs. You'll work cross-functionally with design, engineering, risk, analytics, and other teams to bring innovative, customer-centric solutions to life-and especially in the areas of AI-powered tools, automation, and reporting. Responsibilities include: Define and drive the product strategy and roadmap Collaborate with design … engineering, risk, analytics and content teams to deliver features. Use customer insights and data to inform decisions and prioritize initiatives. Build AI-driven tools Lead the roadmap for APIs and integrations for enterprise sellers and developers. Own and expand reporting and analytics tools used by customers. Partner on go-to-market plans, feature launches, and internal/external communication. More ❯

Remote (UK-based) 6-Month Contract Potential to go permanent Sector: SaaS AI Learning & Development Fintech/LMS Are you a tech-savvy sales enthusiast with a passion for customer success and learning & development? Do you thrive at the intersection of innovation, service, and growth? If so, this is your opportunity to join a pioneering force in the AI … product demonstrations that win hearts and deals. Provide first-line technical support, resolving issues and guiding clients with confidence. Collaborate cross-functionally with Sales, Product, and Implementation teams. Champion customer success through on-boarding, training, and strategic guidance. Act as a product evangelist (internally and externally), driving awareness and adoption. Gather customer insights to inform product development and … continuous improvement. What You'll Bring Proven experience in technical pre-sales, sales engineering, or customer success. Strong communication skills with a proven ability to simplify complex tech for non-technical audiences. Familiarity with web-based technologies and SaaS platforms. A proactive, customer-first mindset with excellent problem-solving skills. Experience in LMS or Fintech environments is essential. More ❯