22 of 22 Contract Customer Insight Jobs

Role: Customer Insight Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer ...

Customer Journey Manager (Agile Business Analyst)** Duration: 6 Months (Possibility for extension) Location: Bristol Harbourside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner … product team in understanding, measuring, and orchestrating customer journeys. Your focus will be on integrating technology across functions to ensure our customers' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented ...

Customer Journey Manager (Agile Business Analyst) Duration: 6 Months (Possibility for extension) Location: Bristol Harbourside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner … product team in understanding, measuring, and orchestrating customer journeys. Your focus will be on integrating technology across functions to ensure our customers' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented ...

issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure … frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action ...

across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and collaborate closely … products, propositions, services and experiences. This role has additional responsibilities including supporting the growth, development and impact of the EXD team and promoting an insight-driven, design-led culture across the business. Understand project and product-specific goals and objectives, in the context of driving business value and meeting ...

compliance. Represent the organization at industry events and forums. Ensure AI solutions meet regulatory and ethical standards. Prototype and deploy AI models for forecasting, customer insights, underwriting, and fraud detection. Technical Responsibilities Design and manage agentic AI architectures and generative code systems. Oversee code reviews and maintain standards ...

compliance. Represent the organization at industry events and forums. Ensure AI solutions meet regulatory and ethical standards. Prototype and deploy AI models for forecasting, customer insights, underwriting, and fraud detection. Technical Responsibilities Design and manage agentic AI architectures and generative code systems. Oversee code reviews and maintain standards ...

stringent financial-sector regulatory, ethical, and governance standards. AI Model Deployment: Prototype, test, and deploy AI systems for use cases such as market forecasting, customer insights, automated underwriting, fraud detection, and anti-money laundering (AML). Key Technical & Design Responsibilities Agentic & Generative AI Architectures: Build, deploy, and manage agentic ...

stringent financial-sector regulatory, ethical, and governance standards. AI Model Deployment: Prototype, test, and deploy AI systems for use cases such as market forecasting, customer insights, automated underwriting, fraud detection, and anti-money laundering (AML). Key Technical & Design Responsibilities Agentic & Generative AI Architectures: Build, deploy, and manage agentic ...

D365 Functional Consultant on an initial 6 month contract with the option of extension thereafter. Responsibilities : Lead functional design and configuration for CIJ (customer insight journey) Real Time marketing Configure Real Time events, event triggers, and event-based conditions Build Real Time segments (behavioural, event-driven, attribute segments … Design customer journeys with branching logic (conditions, A/B splits, wait conditions, exit rules) Configure brand profiles, compliance profiles, consent centre, subscription centres Build email/SMS/WhatsApp templates with personalization & rules Define KPI tracking, journey analytics, reporting requirements Conduct requirement workshops, UAT, training & documentation Required Skills ...

Excel for business reporting. The organisation is growing at 10% per year and needs scalable, modern data capabilities to support strategic decision-making and customer insight. The Role As Head of Data & Analytics, you will lead our organisational data transformation while ensuring continuity of existing services. Your initial priority ...

proper data transformation project with a household name brand. What's Going On Our client is in the middle of consolidating all their customer data into one platform, you'll work as part of a big migration project working with external suppliers. They need someone to support the Project … digital experience. You will communicate well, be organised and you'll fit in with the team. Nice to have experience with data platforms or customer insight tools, but not essential. What's in it for you? Based in central Manchester but only in the office once a week ...

seeking an experienced CRM Lead with strong Dynamics 365 Customer Insights (CI) and D365 Customer Engagement (CE) expertise. You will lead multi-channel CRM activity, optimise customer journeys, and ensure data-driven decisioning across the organisation. This role blends hands-on platform work with strategic CRM leadership. … Contract CRM Lead & D365 Specialist - Customer Insights Location: London/Hybrid Rate: £500-£550 per day Duration: 3-month initial contract Key Responsibilities Lead CRM strategy and execution across email, SMS/RCS, WhatsApp, push and other digital channels. Manage and optimise D365 CI/CE , including segments, profiles ...

payments at its core, its one of Lloyds most diverse and dynamic areas. On our Everyday Banking Industrial Placement, youll use data and customer insights to shape smarter strategies. Helping us strengthen relationships, boost deposits and grow responsibly. This isnt about watching from the sidelines; its about crafting … action. What youll be doing On this placement, you could be: Shaping savings, current account and payment products used by millions. Digging into customer insights to simplify journeys and solve pain points. Experimenting with AI, automation and data visualisation tools like Tableau, Looker and Power BI. Working with pricing ...

role is ideal for someone who understands the dynamics of B2B telecoms—network capabilities, partnerships, channel models, and enterprise demand—and can turn market insight into revenue-generating propositions. You will play a strategic, market-facing role defining new telecoms products and solutions, identifying partner opportunities, and supporting … Responsibilities Conduct market and competitor analysis across wholesale and enterprise telecoms (e.g., connectivity, voice, cloud comms, IoT, security, network services). Identify emerging customer needs across carriers, resellers, MSPs, and enterprise customers. Define the product vision and roadmap for telecoms solutions (e.g., connectivity, Ethernet, IP services, voice platforms, cloud ...

Head of Digital Product/Digital Product Director/Senior Product Manager If you someone who thrives in tackling customer challenges, leading digital product teams and are eager to excel in the fast paced realm of Consumer Digital journeys, then we'd love to hear from you. … joining the Insurance Digital team, where your role will involve leading digital products journeys that facilitate customer's digital journeys for buying and servicing for a range of Digital policies. This Senior role will lead direct to consumer digital journeys. This is a very delivery focussed role on Mobile ...

Outside IR35 6 Months (initial) Fully Remote A major hospitality operator is embarking on a large-scale data transformation project to build a Single Customer View (SCV) that will power personalised engagement across its portfolio of brands. This is a greenfield opportunity to shape the data foundation behind … biggest customer data platforms (CDP). You'll work alongside the Lead Data Engineer to design and implement scalable data pipelines, unify disparate data sources, and deliver clean, reliable datasets that drive smarter marketing and customer insights. THE ROLE: As a Data Engineer , you will: Design and build ...

experiments, and love turning zero into something, we want to talk to you. As Innovation Product Manager, you'll sit at the intersection of customer insights, emerging trends, and product experimentation, leading initiatives that shape our future strategic direction and its product roadmap. What you'll do Partner with … Director of Product/SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders to test bold ideas quickly and effectively Translate ...

been recently deployed to a number of the client's partners/entities. The successful candidate will be able to integrate with the customer community, IM&T Support Teams and 3rd party IT Partners. This role will provide exposure to a range of stakeholders and their suppliers. As this … have the ability to work with a wide range of stakeholders and present ideas in a user-friendly language. Experience of working in a customer focussed, collaborative environment is essential and you must be able to prioritise and execute tasks working across multiple tasks/projects/activities ...

contribute to the quarterly UX roadmap. Conduct regular user research activities to surface user needs. Map and visualise end-to-end service ecosystems, including customer journeys, touchpoints, and backstage processes. Design new or improved whole services that deliver measurable value. Ensure research is planned and executed economically, using … hypotheses. Skilled at facilitating challenging discussions with diverse and senior stakeholders. Experience designing and prototyping services that deliver measurable value. Ability to connect customer insights to business objectives and support design strategy. Strong understanding of GDPR, research ethics, and safeguarding participants and sensitive information. Proactive researcher able to shape ...

relationships with IT decision-makers, identifying new opportunities, and generating qualified leads. You'll support the sales pipeline through inbound and outbound calls and customer engagement as part of our clients Commercial Marketing Team. What You'll Be Doing: Drive lead generation through targeted inbound and outbound calls aligned … with marketing campaigns, ensuring accurate system updates Build strong customer relationships by promoting products and services Profile customers to understand their needs and tailor solutions effectively Partner with sales and marketing teams to align messaging and drive revenue growth Maintain accurate records of customer interactions and update ...

relationships with IT decision-makers, identifying new opportunities, and generating qualified leads. You'll support the sales pipeline through inbound and outbound calls and customer engagement as part of our clients Commercial Marketing Team. What You'll Be Doing: Drive lead generation through targeted inbound and outbound calls aligned … with marketing campaigns, ensuring accurate system updates Build strong customer relationships by promoting products and services Profile customers to understand their needs and tailor solutions effectively Partner with sales and marketing teams to align messaging and drive revenue growth Maintain accurate records of customer interactions and update ...