1 to 9 of 9 Contract Incident & Problem Manager Jobs

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

Problem Manager - Financial Services - Sheffield based/Hybrid Working - PAYE contract Are you a passionate and confident Problem Manager ready to make a significant contribution working for one of the UK's fastest growing Financial Services Consultancies … while working constructively with senior MHC and Client managers and other staff. MHC are hiring a Problem Manager to join us on a PAYE contract basis and work on a project we are delivering for a key client. Solid Banking backgrounds more »

to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or … progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up … contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident more »

Incident Manager/Cisco Incident Manager 6 Month Contract role Rate- £20- £22 per hour Remote Working One of the leading Multinational companies in the UK is seeking an 'Incident Manager ' to join their team on a … Month Contract. As an Incident Manager you will be collaborating with customers to plan, configure, and diagnose issues with Cisco products and services,also assisting customers with integrating tools,systems and ensuring service quality. Responsibilities- Help design, set up, and improve technology … experience in a similar role Technical expertise in Cisco products. Ability to debug complex network problems and drive large account network problem resolution. ITIL Qualified This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV more »

IT Infrastructure Manager is required by large and very successful organisation. They are currently looking to recruit an experienced and seasoned IT Infrastructure Manager on an interim basis to lead, motivate, manage and direct the work of the third-line technical infrastructure team … issues, troubleshoot effectively, and provide timely resolutions in a fast-paced environment possessing a logical and methodical approach to structured problem-solving and critical thinking techniques. Solid understanding of IT security principles and practices (CyberEssentials, GDPR/DPA), including user access control, data encryption, authentication techniques, vulnerability management, the importance of software patching and incident response. Ability to work collaboratively within a team and across departments; willingness to share knowledge, provide guidance and support colleagues; equally willing more »

by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools. As EPR Applications Manager you will be responsible for the efficient delivery of a the EPR configuration and build, focusing on the delivery to internal project based … and Northampton General Hospitals. Job description Job responsibilities Main Duties Responsible for providing a Service Desk call logging and first line incident resolution service. Resolving as many incidents as possible at the first point of contact (first-time fix) and working with your team members … your team maintain appropriate records of all contacts on the Service Desk, including providing feedback to end users on the progress of their incident on a regular basis through the lifecycle of the call. Maintain agreed service standards on the timeliness and quality of service provided by more »

We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients. Length: 12 months Rate: up to £550 per day Ir35 status: Inside ir35 Location: London, hybrid Clearance - Active SC preferred We are looking for … a Major Incident Manager who has extensive experience in managing Major Incidents and problems at all priority levels. The individual needs to be able to gain buy-in from the team to enhance the service and improve ways of working. Driving enhancements and … to be successful. Providing a User focused service in restoring IT issues affecting the business. Working closely with other teams to support reactive Incident and implement preventative measures. Interlink Service Operations processes and procedures to ensure a full Life Cycle for Service Management. If you are more »

reporting the results of proof testing and inspections e.g. 'as found', 'remediation actions' and 'as left' conditions, informing the LPG Operations Manager of any problems discovered during maintenance and proof testing. The Engineer shall be competent in their understanding and implementation of DSEAR and … such systems. Updating the maintenance management system with results of EC&I and SIS planned maintenance and proof testing activities. Undertaking Incident investigations related to ECI control matters. Security - The Engineer shall ensure that SIFs are secured from un-authorised interference, i.e., password protection employed, system … strong relationships. Able to analyse complex situations and agree course of action. Displays a calm, methodical and logical approach to problem solving. Full and Valid Driver's Licence. Police Check. Demonstrate and understand compliance with all relevant health Safety & Environment legislation. Project more »