Senior Technician - Service Management
Brussel (Stad), Brussel, Belgium
Hybrid / WFH Options
Hybrid / WFH Options
People Source Consulting Ltd
Senior Technician (Training, Engagement, and Service Management) to join our IT team. This role focuses on engagement and communication with the user and IKM (Information and Knowledge Management) communities through tools like Microsoft Teams, Microsoft Viva Learning, or similar training management and coordination tools. The Technician will … manage and operate these platforms, integrating them with a Learning Management System (LMS), maintaining the tools, conducting reporting, and driving continuous improvement. Additionally, this position will have responsibilities related to Jira Service Desk Management, including user management, workflow management, and reporting. The Jira aspect, while … desired, is not mandatory. This role requires a blend of technical expertise, excellent communication skills, and a proactive approach to service management and user engagement. In this role, your primary responsibilities will include managing the Viva Learning or similar training management platforms, ensuring seamless integration with the LMS more »
Employment Type: Contract
Rate: EUR 55 Hourly
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