2nd Line IT Support Engineer
Inverurie, Scotland, United Kingdom
Tela Technology
Most Influential Partner of the Year’ at the 2024 IT Governance Channel Awards. Role : We have created a new role to strengthen our IT Support team, which requires a professional, likeable and thorough 2nd Line Technician to provide on-site support. Duties include: Picking up customer calls, logging a … up to date using Tela’s CRM Keeping customer notes up to date on IT Glue Maintaining a high degree of service for all support queries and adhering to all service management principles Supporting users in the correct use of equipment by providing any necessary guidance, training and advice more »
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