Service Perfomance Manager
- Hiring Organisation
- Leonardo
- Location
- Basildon, England, United Kingdom
mitigating operational and service-related risks, maintaining risk registers in line with organisational frameworks, and collaborating with stakeholders to implement proactive mitigation strategies. Drive continuous improvement by leading service performance reviews, using data insights to identify trends and optimisation opportunities, and fostering a culture of ongoing enhancement … influencing skills. Proven ability to manage a mixture of internal and external challenges to meet business outcomes. Expertise in Risk Management, Capacity Management, Continuous Improvement, CMDB governance, Service Availability, and Operational Governance. ITIL qualified or experienced working within ITIL-aligned environments. Ability to analyse complex information ...