1 to 1 of 1 Permanent Team Leader Jobs in Basingstoke

Job Title: Team Leader - Contact Centre Location: Basingstoke Job Type: Permanent Benefits: 25 days holidays + 8 bank holidays Discretionary annual bonus Company pension scheme membership The Role: To lead a Customer Services team in consistently delivering excellent service across all propositions. This involves providing … leadership, developing the team, managing performance, fostering a customer-centric culture, improving processes, collaborating with other teams, ensuring quality, managing stakeholders, communicating effectively, and encouraging innovation. Responsibilities: Leading and managing a team of Customer Service Representatives. Guiding, coaching, and evaluating every team member's … performance. Addressing any issues promptly and creating a positive environment where everyone feels motivated to do their best. Continuously assessing team achievements against objectives. Identifying variances from targets and take proactive action to ensure successful delivery. Strategizing and allocating team resources smartly to meet business goals. more »