Data Center Solution Support Engineer -Break & Fix
Slough, England, United Kingdom
CDS, a Hewlett Packard Enterprise company
include (but not limited to): The primary role is to carry out the troubleshooting of hardware and triage of failures on nodes. The engineer will be made aware that HPC parts can be heavy. System blades vary in weight from 24Kg to nearly 30kg. Server lifts are used … to remove / install the system blades. The engineer must document the fault accurately for each faulty piece of hardware to enable the onsite team a chance of repairing the items. The engineers must be self-motivated to look for work. This would be done by monitoring the … onsite ticket system. The engineer will learn to elevate cases when required so that additional help can be requested. Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies. Maintain meticulous records of planned maintenance actions and outcomes within the case more »
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