1 to 2 of 2 Permanent Call Centre Manager Jobs in Berkshire

Our client, a global iconic technology brand company, is recruiting for a Call Centre Manager to join their business in the United KIngdom. Position Title: Call Centre Manager Position Type: FTE Start Date: ASAP Duration: 1 year rolling Location: Reading, UK (will move to … Alena I | +44 151 808 1052 Responsibilities: Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures. Own the call center targets by retailers as your own KPI’s. Build and design incentives with our internal departments to then own and drive with the … retailers call center. Facilitate interactive training sessions, incorporating a variety of methods such as classroom instruction, role-playing exercises, and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and more »

reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (hihonor.com) Title: Call Centre Manager Job Location: Reading, UK (will move to London in H2 2024, Frequent business trips to various customer locations (including some … international travel) About the Role In this exciting role, you will play a pivotal role in shaping the success of our brand's call center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and … across the UK and internationally. Responsibilities Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures. Responsible for the call center targets by retailer as your own KPI’s. Build and design incentives with our internal departments to then drive them with the retailer. more »