IT and Infrastructure Operations Performance Manager – Mobile Telecom
Reading, England, United Kingdom
Project People
IT and Infrastructure Operations Performance Manager – Mobile Telecom 6 Months Contract Reading – 2 days per week onsite We are hiring an IT and Infrastructure Operations Performance Manager for a telecom client based in Reading. Overview of the Role: Accountable for leading a team of … Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies. Accountable for measuring what level of assurance is required to ensure the Service is being operated at … of core Service processes to eliminate waste and reduce support-related costs. Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience of working with and influencing various levels of more »
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